On behalf of our Client, a leading consulting, technology and outsourcing services company, we are looking for a Account Manager to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Acts as the primary contact for assigned clients, fostering long-term relationships.
- Develops a deep understanding of the client’s business goals to match solutions to their needs.
- Engages in consistent communication with client stakeholders, representing their interests internally.
- Collaborates with various teams to ensure quick resolution of issues and client satisfaction.
- Anticipates client needs, monitors satisfaction, and proactively mitigates retention risks.
- Speaks for the customer within the company to influence improvements in service and product.
- Identifies and pursues new business leads.
- Owns the entire sales cycle for new prospects-from initial contact to proposal, negotiation, and closing.
- Manages an active sales pipeline and regularly reports on progress, forecasts, and market trends.
- Works closely with other teams to ensure unified and effective client engagement.
- Provides teams with detailed account information to support seamless service execution.
- Shares important customer feedback and market trends with internal stakeholders.
- Prepares and presents reports on account health, sales opportunities, and client satisfaction.
- Keeps CRM records up-to-date regarding all client communications, activities, and pipeline status.
- Uses data-driven insights to improve services and optimize customer engagement strategies.
Job Requirements:
- Bachelor’s Degree in Business Administration, Information Technology, Marketing, or a related field.
- At least 5 years of experience in Account Management, Sales, or Business Development roles.
- Proven experience in managing client relationships and driving sales within ERP, CRM, HR, Analytics, or similar software environments.
- Proficiency with CRM platforms (e.g., Zoho etc) and Microsoft Office Suite.
- Experience in lead generation, opportunity qualification, and closing B2B sales.
Benefits:
- Attractive relocation package and comprehensive support
- 13th Salary
- Provident Fund
- Medical Fund
- Performance Bonus Scheme
- Hybrid Working Model
- Half Day Fridays
- Learning opportunities from top industry experts
- Hands-on experience in Information Technology Consulting
- Competitive remuneration package
- A fun, entrepreneurial, and creative environment
All CVs will be handled with the utmost confidentiality.
