Arabic Speaking Customer Experience Officer

Arabic Speaking Customer Experience Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for an Arabic Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that high-level service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results
  • Works on shift schedule

Job Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Arabic speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

All CVs will be handled with the utmost confidentiality.