Call Monitoring Officer (Spanish speaker)

Call Monitoring Officer (Spanish speaker)

On behalf of our Client, a leading FinTech company, we are looking for a Call Monitoring Officer (Spanish Speaker) to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Monitors recorded calls daily
  • Responsible for the quality assurance performance
  • Provides feedback data to management
  • Investigates customer complaints
  • Ensures that the company is compliant with the regulatory framework on all levels
  • Identifies breached of the company’s internal procedures and relevant regulations
  • Provides ideas for process improvements to enhance process efficiency, quality, and customer experience

Job Requirements

  • Previous experience in a similar position will be considered as advantage
  • Fluent in English and Spanish, both verbally and written
  • Good knowledge of Microsoft Office Suite
  • Ability to work under pressure
  • Effectively prioritize urgent cases/multi-task in fast paced team environment
  • Efficient typing skills/reports

Benefits

  • An attractive remuneration package based on experience and qualifications
  • Medical insurance coverage after completion of probation
  • Provident Fund after completion of probation 
  • Friendly Working Environment with free coffee and fruits
  • Amazing opportunities for personal and career growth
  • Professional Body Subscriptions Allowance
  • Training, Learning & Development Opportunities
  • Parking Allowance

All CVs will be handled with the utmost confidentiality.