On behalf of our client, a broad-spectrum property management service provider, we are looking for a Client Ambassador to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Acts as the primary point of contact for clients, ensuring a seamless customer service journey with us.
- Fosters a positive client experience, providing support from the finalization of the agreement stage to after-sale assistance.
- Serves as a liaison between internal departments, ensures timely updates on the completion of the sales process, follows up on client requests and open issues, and facilitates inter-departmental coordination throughout the sales cycle.
- Develops and maintains client relationships by addressing their needs, concerns, and feedback promptly.
- Demonstrates a comprehensive understanding of our property portfolio, including development projects, rental properties, and management services and internal processes, to effectively advise clients.
- Addresses client issues, resolve complaints, and facilitate the efficient resolution of any challenges or concerns.
- Collaborates with both internal and external team to meet client requirements.
- Supports the sales team in organizing events, open houses, or client appreciation activities to engage potential and existing clients.
- Maintains accurate client records and ensures smooth communication between clients and internal teams.
- Responsible for the CRM upkeeping and updating the sales team.
- Collaborates with the Sales Director in reporting and presentation preparations.
- Ensures smooth office management and administration of the sales office.
- Performs other related duties as assigned by the management.
Job Requirements:
- A bachelor’s degree in Business Administration, Real Estate Management, Hospitality Management or a related field.
- Minimum of 2 years in customer service, sales or real estate in a similar role.
- Friendly, approachable, and professional with a passion for client service.
- Strong problem-solving skills and the ability to address client concerns effectively.
- Basic knowledge of property development, management and the real estate market in Cyprus is highly desirable.
- Excellent written and verbal communication skills in both Greek and English.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Benefits:
- Attractive remuneration package
- 13th salary
- Opportunities for career growth and development
- Dynamic and supportive working environment
- An exciting opportunity to work within the real estate sector in a growing market
All CVs will be handled with the utmost confidentiality.
