On behalf of our client, a retail broker on a mission to deliver a streamlined trading experience, we are looking for a Client Support Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Provides exceptional customer service to clients via various communication channels(email, phone, chat etc)
- Ensures accurate and up-to-date knowledge of company products, services, and market trends to provide informed assistance
- Handles account maintenance tasks, including updating client information, margin requirements, and leverage settings.
- Responsible for client deposits, withdrawals, and transaction processing to be accurate and efficient.
- Collaborates with internal departments to resolve account-related issues
- Maintains accurate records of client interactions, transactions, and account details in the company’s CRM and Back Office systems.
- Educates clients about forex trading basics, risk management, and effective use of trading tools
- Creates and updates educational materials, FAQs, and guides to assist clines in understanding trading concepts and platform functionalities.
- Investigates and troubleshoot complex issues by liaising with relevant departments, such as IT, compliance, and finance
- Escalates critical matters to higher management when necessary, providing comprehensive information for a swift resolution
- Ensures adherence to industry regulations, company policies, and data protection protocols when handling client information and transactions
- Collaborates effectively with the customer support team, back office team, compliance team, and other departments to maintain a cohesive and customer-centric approach
- University degree in finance, business, economics, and other related field
- Solid understanding of Forex trading operations
- Previous experience in customer support/or back office operations within the forex or financial services industry
- Excellent verbal and written communication skills in English
- Familiarity with CRM systems, trading platforms
- Proficient in using relevant software including accounting software, and MS Office Suite
- Strong analytical and problem-solving skills, with exceptional attention to detail.
- Strong ethical standards and commitment to maintaining confidentiality.
- Ability to work in shifts.
- Competitive remuneration package
- Private Health Insurance
- Educational Budget
- Provident Fund
- Everyday Lunch
- Gym reimbursement
All CVs will be handled with the utmost confidentiality.