Customer Support Representative (German Speaking)

Customer Support Representative (German Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (German Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assists consumers in setting up service repair for their appliances, check the availability of technicians and makes appointments for service calls
  • Facilitates resolution for consumers issue and logs the information into the consumers account
  • Meets and exceeds our service quality goals, compliance regulations and productivity targets
  • Be responsible to follow the direction of management and provide feedback 

Main Requirements

  • Native or proficient level of German
  • Excellent command of English both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem-solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver


  • Competitive monthly salary 
  • Paid training 
  • Performance Bonus 
  • Special discounts and offers in selected local restaurants, cafés, gyms and much more
  • Relocation package available if relocating from abroad 

All CVs will be handled with the utmost confidentiality.