On behalf of our client, an energy systems provider, we are looking for a Customer Support & Administrator Assistant, to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Cooperates with the staff with the aim to ensure orderly operation of the office
- Processes correspondence of the company, internally and externally
- Prepares any other documents, forms, tables, etc. for the needs of the department
- Ensures the maintenance of the office equipment
- Be present at meetings for the minutes of the meetings
- Checks the stocks of office equipment and makes the corresponding orders, always in consultation with the Accounting Department
- Keeps the Company’s filing system up-to-date and in an orderly basis of procedures
- Manages CRM/CRS software with incoming customer base in coordination with Sales Manager
- Receives incoming telephone calls and transfers them to the appropriate persons or informs the recipients when they are absent
- Receives incoming mails and distribute them to the appropriate persons
- Applies customer management and distribution to vendors by province through M.M.E.
- Prepares standard offers (plan preparation where applicable) after filters data (Using Excel)
- Prepares EAC applications in consultation with the Back Office and Service and Logistics Officer
- Contacts the customers by phone for any outstanding payments and payments in consultation with the sellers, Back Office, Service and Logistics Officer and the Accounting Department
Job Requirements:
- Bachelor’s degree in Secretarial Studies or equivalent secondary education qualifications
- Fluency in Greek and English
- Advanced proficiency in Microsoft Office Suite
- Prior experience in a similar role or call center environment is highly desirable
- Strong organizational and communication skills, essential for delivering exceptional customer service
- Demonstrated responsibility, professionalism, and integrity in previous roles
Benefits:
- Bonus Scheme
- Birthday Leave
- Discount Program
- 13th salary
- 21 days of leave
- Career advancement opportunities
- Professional License Issuance Grant
- Flexible working hours
All CVs will be handled with the utmost confidentiality.
