On behalf of our client, a well-established group that specializes in electronic engineering, we are looking for an Customer Support Administrator to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Provides support to customers
- Act as the first point of contact for customers
- Answers phone, email, and face-to-face customer enquiries
- Updates customer records in the company’s system, including notes about meetings and outcomes
- Directs customers to online resources
- Creates and maintains reports on customer interactions
- Presents ideas for improving customer care
- Encourages customers to complete satisfaction surveys
- Makes recommendations to managers to improve customer experience
Job Requirements
- A Diploma/Bachelor’s degree will be considered an advantage
- Proven work experience in an Office Admin/Customer Service is a must
- Knowledge of photovoltaic systems will be considered as an advantage
- Fluency in Greek and English language (written and oral)
- Excellent selling, communication, and negotiation skills
- Understanding of the sales process and dynamics
- Computer literate
Benefits
- Attractive remuneration package
- 13th salary
- Sustained training and development
- A friendly professional team to support you
- Work for a well known and solid company in the construction and energy field
All CVs will be handled with the utmost confidentiality.
