Customer Support Officer (Farsi speaking – Rotational shift work)

Customer Support Officer (Farsi speaking – Rotational shift work)

On behalf of our Client, a leading forex company, we are looking for a Customer Support Officer (Farsi speaking – Rotational shift work) to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Effectively manages the company chats, e-mails and calls
  • Identifies and assesses customer’s needs to achieve satisfaction
  • Receives and handles inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offers support to the lead/client within the specified time frame
  • Updates CRM and keeps records of all communications and action taken
  • Interacts with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follows up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Works independently and in teams
  • Follows standard processes and procedures

Main Requirements

  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Farsi languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)

Benefits

  • A competitive remuneration package
  • 13th salary
  • Provident fund
  • Medical Insurance Scheme
  • Modern working space at a central and convenient location of Limassol
  • Friendly multinational environment 
  • Opportunities for professional learning and growth

All CVs will be handled with the utmost confidentiality.