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Customer Support Officer (Arabic Speaking)

On behalf of our client, a leading investment firm, we are looking for a Customer Support Officer (Arabic Speaking) to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Effectively manages the company chats, e-mails, and calls
  • Identifies and assesses customer’s needs to achieve satisfaction
  • Receives and handles inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offers support to the lead/client within the specified time frame
  • Updates CRM and keeps records of all communications and actions taken
  • Interacts with other departments to solve inquiries raised by clients that require further investigation by sending tasks
  • Follows up with clients and schedules callbacks to ensure optimum results and customer satisfaction
  • Works independently and in teams
  • Follows standard processes and procedures

Main Requirements

  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Arabic languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on weekly rotating shifts (morning/ afternoon/ night)


  • Competitive remuneration package
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s group discount scheme
  • In-house fitness room with classes offered 
  • Friendly multinational environment 

All CVs will be handled with the utmost confidentiality.