On behalf of our client, a leading investment firm, we are looking for a Customer Support Officer (Arabic Speaking) to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Effectively manages the company chats, e-mails, and calls
- Identifies and assesses customer’s needs to achieve satisfaction
- Receives and handles inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
- Offers support to the lead/client within the specified time frame
- Updates CRM and keeps records of all communications and actions taken
- Interacts with other departments to solve inquiries raised by clients that require further investigation by sending tasks
- Follows up with clients and schedules callbacks to ensure optimum results and customer satisfaction
- Works independently and in teams
- Follows standard processes and procedures
Main Requirements
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Arabic languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Flexible to work on weekly rotating shifts (morning/ afternoon/ night)
Benefits:
- Competitive remuneration package
- 13th Salary
- Medical Insurance Scheme
- Provident Fund
- Company’s group discount scheme
- In-house fitness room with classes offered
- Friendly multinational environment
All CVs will be handled with the utmost confidentiality.
