On behalf of our client, a leading investment firm, we are looking for a Customer Support Officer (Chinese Speaking) to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Assists customers to open trading accounts
- Answering e-mails, amending existing accounts, maintaining client records, and liaising with appropriate departments
- Handles welcome calls/call-back requests
- Maintains contact with existing clients to ensure high levels of client satisfaction
- Provides general information regarding platforms and services offered
- Handling of back office queries
- Supporting clients with technical and troubleshooting issues
- Dealing with customer complaints promptly and effectively
- Providing support and troubleshooting on Meta Trader platforms
- Liaising with all departments to resolve issues
- Suggests ideas and action to develop the market
- Coordinates with the marketing departments in regard to planning seminars, expos, and translations of certain campaigns
- Forwards any issues or requests to the head of the department and/or the appropriate department
Main Requirements
- Degree in Economics or Finance or any other related field is an advantage
- Excellent command of Chinese & English language, both verbal and written
- Relevant experience background in the forex industry would be considered an advantage
- Knowledge of Meta Trader platforms is desirable
- Outstanding customer communication skills
- Strong knowledge of Microsoft Office and Computer literacy
- Works independently and as a part of a team
- Ability to work under pressure and meet deadlines
- Flexible to work on weekly rotating shifts (morning/ afternoon/ night)
- Must be eligible to work in Cyprus
Benefits:
- Competitive remuneration package
- 13th Salary
- Medical Insurance Scheme
- Provident Fund
- Company’s group discount scheme
- In-house fitness room with classes offered
- Friendly multinational environment
All CVs will be handled with the utmost confidentiality.
