Skip to main content

Customer Support Officer (Chinese Speaking)

On behalf of our client, a leading investment firm, we are looking for a Customer Support Officer (Chinese Speaking) to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Assists customers to open trading accounts
  • Answering e-mails, amending existing accounts, maintaining client records, and liaising with appropriate departments
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information regarding platforms and services offered
  • Handling of back office queries
  • Supporting clients with technical and troubleshooting issues
  • Dealing with customer complaints promptly and effectively
  • Providing support and troubleshooting on Meta Trader platforms
  • Liaising with all departments to resolve issues
  • Suggests ideas and action to develop the market
  • Coordinates with the marketing departments in regard to planning seminars, expos, and translations of certain campaigns
  • Forwards any issues or requests to the head of the department and/or the appropriate department

Main Requirements

  • Degree in Economics or Finance or any other related field is an advantage
  • Excellent command of Chinese & English language, both verbal and written
  • Relevant experience background in the forex industry would be considered an advantage
  • Knowledge of Meta Trader platforms is desirable
  • Outstanding customer communication skills
  • Strong knowledge of Microsoft Office and Computer literacy
  • Works independently and as a part of a team
  • Ability to work under pressure and meet deadlines
  • Flexible to work on weekly rotating shifts (morning/ afternoon/ night)
  • Must be eligible to work in Cyprus


  • Competitive remuneration package
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s group discount scheme
  • In-house fitness room with classes offered 
  • Friendly multinational environment 

All CVs will be handled with the utmost confidentiality.