Customer Support Officer Czech Speaker

Customer Support Officer Czech Speaker

On behalf of our client, a forex company, we are looking for a Customer Support Officer Czech Speaker to based at their offices in Limassol, Cyprus.

Role & Responsibilities

• Delivers service and support to customers through live chats, emails, and phone calls
• Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps
• Handles and resolves customer complaints
• Provides information to customers regarding company services and products
• Provides quality service and support in a variety of areas, including but not limited to system/technical troubleshooting, login/account issues, accounting (deposits and withdrawals), and general trading inquiries
• Maintains a balance between company policy and customer benefit in decision-making
• Handles issues in the best interest of both customer and the company
• Informs customers about internal regulations and company procedures
• Informs the customer where applicable
• Updates customer records when necessary
• Ensures that all duties are done in line with the necessary KYC, AML, and due diligence controls

Job Requirements

• Relevant experience in the forex industry would be considered an advantage
• Fluency in English and Czech (Both verbal and written)
• Computer literate with experience using MS Office applications, trading platforms, and CRM systems
• Previous experience in similar position is a must, for customer support and/or back office will be considered an advantage
• Previous experience with CFD markets, an understanding of the risks involved, familiarity with AML and KYC procedures, etc
• Excellent spoken and written communication skills
• Outstanding customer service skills

Benefits

• Competitive remuneration package
• Medical insurance
• Rewarding company culture
• Friendly multinational environment 

All CVs will be handled with the utmost confidentiality.