On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (Dutch Speaking) to be based at their offices in Larnaca, Cyprus.
Main Duties and Responsibilities:
- Being part of a team specialized in offering support through written and phone communication
- Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
- Assists consumers in setting up service repair for their appliances, checks the availability of technicians, and makes appointments for service calls
- Facilitates resolution for consumers’ issues and logs the information into the consumer’s account
- Meets and exceeds our service quality goals, compliance regulations, and productivity targets
- Be responsible to follow the direction of the management and provide feedback
Main Requirements
- Native or proficient-level of Dutch
- Excellent command of English both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
- Analytical and problem-solving skills with strong attention to detail
- Ability to learn and become proficient with internal programs and new software
- Desire to learn and advance, be a curious investigator and problem solver
Benefits:
- Competitive monthly salary
- Paid training
- Performance Bonus
All CVs will be handled with the utmost confidentiality.
