Customer Support Representative (French Speaking)

Customer Support Representative (French Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (French Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

• Being part of a team specialized in offering excellent customer support through written and phone communication
• Answers players’ phone calls 
• Answers and handles e-mails and chats, related to their console/network query’s
• Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
• Assists consumers in setting up service repair for their appliances, checks the availability of technicians, and makes appointments for service calls
• Facilitates resolution for consumers’ issues and logs the information into the consumer’s account
• Meets and exceeds company’s service quality goals, compliance regulations, and productivity targets
• Be responsible to follow the direction of the management and provide feedback 

Main Requirements

• Native or proficient-level of French
• High School Diploma
• Excellent command of English both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
• Ability to learn and become proficient with internal programs and new software
• Clear Criminal Record

Benefits:

• Competitive monthly salary 
• Paid training 
• Performance Bonus 

All CVs will be handled with the utmost confidentiality.