Disputes Associate

Disputes Associate

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Disputes Associate to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Is up to date with the network regulatory requirements and client guidelines 
  • Monitors systems to detect possible fraudulent behaviour related to card usage 
  • Contacts cardholders to investigate possible fraud 
  • Delivers excellent customer experience with proper etiquette on inbound and outbound enquiries with clients and cardholders 
  • Tracks and acts on cases within timeframes based on regulatory guidelines and client requirements 
  • Makes recommendations to implement changes in Company’s continuous efforts to improve processes 
  • Understands compliance and verification procedures to effectively process cardholder information 
  • Responds to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input 
  • Enters data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information

Job Requirements

  • Minimum 5 years dealing with issuing disputes from the consumers and dealing with internal stakeholders 
  • Knowledge of Dinners/ Discover network operating regulations 
  • Strong communication skills (written and oral) 
  • Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)


  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.