Disputes Associate

Disputes Associate

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Disputes Associate to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

• Is up to date with the network regulatory requirements and client guidelines 
• Monitors systems to detect possible fraudulent behaviour related to card usage 
• Contacts cardholders to investigate possible fraud 
• Delivers excellent customer experience with proper etiquette on inbound and outbound enquiries with clients and cardholders 
• Tracks and acts on cases within timeframes based on regulatory guidelines and client requirements 
• Makes recommendations to implement changes in Company’s continuous efforts to improve processes 
• Understands compliance and verification procedures to effectively process cardholder information 
• Responds to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input 
• Enters data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information

Job Requirements

• Minimum 5 years dealing with issuing disputes from the consumers and dealing with internal stakeholders 
• Knowledge of Dinners/ Discover network operating regulations 
• Strong communication skills (written and oral) 
• Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)

Benefits

• Competitive Salary
• Private health insurance plan participation
• Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.