On behalf of our client, a leading shipping company, we are looking for a Freight Forwarding Client Service Officer, to based at their offices in Limassol, Cyprus.
Main Duties & Responsibilities:
- Receives inquiries concerning air and sea freight (LCL/FCL), import/export or cross trade, inland transportation, multimodal transport, and customs clearance.
- Prepares inquiries and import quotations in the company’s Freight Plus computer system.
- Follows up of quotations, securing feedback for maximizing bookings.
- Places bookings to agent and follow up until shipped.
- Follows up pre-alert documents and coordinate with Documentation officer to enter shipment details into system.
- Follows up on arrival of goods and notify clients on a regular basis and maintain files in good order upon final receipt/delivery and invoicing.
- Co-ordinates all external suppliers involved in operations including agents, Shipping Lines, customs clearance agents, warehouse operators, inland transportation providers, and insurance companies.
- Issues Delivery Orders and collects payments in accordance with the Company’s credit policy.
- Undertakes any task assigned by the Head of Forwarding Department, Business Development Manager or CEO Report and delivers in good order all payments/credits of the daily report to the Documentation Officer.
- Coordinates the finalization of all manifests with the Documentation Officer and maintains in order all relevant information for correct invoicing (credit/debit).
- Reports any issues, discrepancies, or special requirements to the Head of Department.
- Works in close cooperation and backs up Head of Department as required.
- Reports immediately any client issue or complaint.
- Maintains close communication with clients, incl. follow-up on all pending inquiries.
- Always ensure maximum client satisfaction, by ensuring and negotiating competitive rates, as well as the safe, timely and efficient delivery of cargo.
Job Requirements:
- Has a University degree(s) in Shipping, Business or any related field.
- Experience in a similar role will be considered an advantage.
- Fluency in English and Greek, both written and spoken.
- Microsoft Office skills.
- A basic knowledge of freight plus will be considered a plus.
- Good client service skills and communication.
- Strong sense of responsibility, confidentiality and work ethic.
- Professional conduct and presentation.
Benefits:
- Attractive remuneration package
- Friendly working environment
- Medical Insurance
- Discretional bonus depending on performance
All CVs will be handled with the utmost confidentiality.
