French Speaking Customer Care Officer

French Speaking Customer Care Officer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a French Speaking Customer Care Officer, to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Deals with clients’ inquiries via live chat, email and telephone
  • Performs personal clientele analysis and takes actions as required
  • Handles client inquiries appropriately and ensures that high level service is provided
  • Promotes available products and services to clients
  • Develops and maintains excellent relationships with prospective and existing clients
  • Cooperates effectively with other departments as required
  • Contributes to team effort by achieving targeted results
  • Works on shift schedule

Job Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent French speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

All CVs will be handled with the utmost confidentiality.