Guest Services Officer

Guest Services Officer

On behalf of our client, a broad-spectrum property management service provider, we are looking for a Guest Services Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities:

• Welcomes and greets guests/tenants.
• Answers the phone and makes reservations, takes and distributes messages or emails, and direct calls.
• Informs guests of apartments rates and services
• Registers and checks in guests to their apartments.
• Receives and transmits messages to guests and owners.
• Liaises with necessary staff including housekeeping and maintenance team to address any problem or complaints made by tenants or owners.
• Acts as a point of reference for tenants or owners who need assistance or information.
• Responds to complaints and find the appropriate solutions.

Job Requirements:

• High School Diploma or  Qualification in Office Administration/Hospitality Management.
• Experience in customer relationship and hospitality management of at least 6 months.
• Proven experience in front Office Management.
• Strong working knowledge of relevant computer software including MS Office and booking and payments systems(visa).
• Fluent in Greek and English.
• Highly responsible and reliable.
• Strong communication skills.

Benefits:

• Attractive remuneration package
• 13th salary
• Shift varies from 8:00 am to 21:00 pm
• 5-day job
• Bonus based on performance
• Pleasant work environment

All CVs will be handled with the utmost confidentiality.