On behalf of our client, a leading forex company, we are looking for an IT Helpdesk Support Officer to to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Supports the new hires onboarding by installing, deploying, configuring, and troubleshooting the end user’s equipment, software, and apps.
- Acts as the first point of contact for any technical issues.
- Resolves requests for technical assistance either in person, through the ticketing system, or over the phone.
- Administers and supports desktop PCs, laptops, printers, MFPs, VDIs, VoIP devices, and smartphones.
- Maintains and supports in-office IT equipment and back-office systems.
- Maintains and tracks IT equipment inventory stock to support everyday activities.
- Deploys new hardware and software as needed.
- Troubleshoots system and network problems, diagnoses and solves hardware and software faults.
- Ensures that system records and procedures are accurate and current.
- Assists in the day-to-day administration and monitoring of MS Windows servers, Office 365, MS Active Directory, DNS, and DHCP.
- Assists in the day-to-day administration and monitoring of the enterprise backup systems.
Job Requirements
- University degree in Information Technology or a relevant field.
- Previous experience in a similar position will be considered an advantage.
- Excellent command of the English language.
- Ability to multitask, prioritize, and work independently.
- Strong communication, problem-solving, and organizational skills.
- Ability to master new technology quickly and to work in a fast-paced environment.
- Ability to work under pressure efficiently.
Benefits
- Attractive remuneration package
- Corporate fund scheme
- Discretionary bonus based on the company’s and personal performance
- Discount benefit card
- Referral Bonus
- Friday lunch and daily snacks and beverages at the office
- Training opportunities for growth and personal development
- Up to 25 days of holidays per year
All CVs will be handled with the utmost confidentiality.