On behalf of our Client, a leading maritime satellite communications and technologies provider, we are looking for a Key Account Manager to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Forms and cultivates excellent relationship with the Client, comprehending their business aspirations, preferences, and challenges.
- Serves as the primary point of contact and establishes a foundation of trust by providing top-tier service.
- Formulates and executes personalized strategies for the Client, collaborating closely with internal teams to align the company’s offerings precisely with the Client’s needs.
- Undertakes assessments to comprehend the Client’s specific needs.
- Foresees their future requirements and proposes solutions that align with their objectives.
- Maintains communication with the Client through diverse channels, such as calls, emails, meetings, and presentations and keeps them updated about the company’s latest developments, offerings, and industry trends.
- Address and resolves issues, upholding a smooth customer experience.
- Discerns opportunities to introduce and present products and services to the Client.
- Collaborates with the sales team to drive revenue amplification.
- Channels feedback to product and service units to refine the company’s offerings and ensures their alignment with the distinct requisites of the Client.
- Supervises contract renewals and negotiations specifically with the Client.
- Assures that renewals transpire promptly, and that terms and conditions align cohesively with both parties’ expectations.
- Keeps precise records of interactions, account particulars, and customer feedback within our CRM system.
- Generates regular reports detailing account performance, satisfaction levels, and revenues forecasts.
- Coordinates and delivers training sessions or workshops designed to empower the Client in maximizing their utilization of our products and services.
- Stays attuned to industry trends, competitive dynamics, and emerging technologies and provides insightful recommendations.
- Organizes and engages in events, webinars, and networking initiatives exclusively designed for the Client, amplifying relationship ties and fostering a strong sense of community.
- BSc/BA in business administration, sales or a relevant field
- Proven working experience as a key account manager
- Experienced in sales, customer service, and providing solutions based on customer needs
- Excellent knowledge of the English Language
- Strong Quantitative, Qualitative analytics experience
- Proficient in all Microsoft Office applications as well as CRM software.
- A competitive remuneration package
- 13 salaries
- Medical insurance scheme
- Continuous professional development and training opportunities
All CVs will be handled with the utmost confidentiality.