Merchant Onboarding Specialist

Merchant Onboarding Specialist

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Merchant Onboarding Specialist to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

• Always ensure that you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users
• Responsible for the administration of the initial onboarding due diligence
• Builds and maintains lasting relationships with customers as the primary point of contact in the onboarding and integration process
• Responds to customer enquiries using various communication mediums as an active member of the relationship team
• Ensures merchants are onboarded according to company’s policies and procedures
• Undertakes due diligence procedures for the onboarding of clients (KYC)
• Processes applications for the opening of new client accounts into the company’s systems for the Purpose of ‘Know Your Customer’ (KYC)
• Responsible of the Client Liaison for the purposes of requesting, gathering and checking completeness of all merchants due diligence data, information and/or documentation required as per Company Procedures
• Verifies the data, documentation / information for purpose of including checks of merchant incorporation status via company house/company registrar, regulators, specialist databases and public access databases
• Identifies significant controllers and beneficial owners
• Follows up with customers and identifies up-sale and new revenue possibilities, whilst identifying churn risks

Job Requirements

• Proficiency in verbal and written English Skills
• Prior experience with customer service or sales will be considered as an advantage
• Previous experience in a similar position will be considered as an advantage
• Strong dedication to quality customer service 
• Ability to communicate effectively with clients 
• Excellent analytical and problem-solving skills 
• Ability to prioritize in a high-volume environment 
• Excellent organizational skills and attention to detail
• Confidence and interpersonal skills

Benefits

• Competitive Salary
• Private health insurance plan participation
• Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.