Network Engineer

Network Engineer

On behalf of our Client, a leading maritime satellite communications and technologies provider, we are looking for a Network Engineer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Researches and identifies solutions when software and hardware issues occur
  • Participates in the design, research, and testing of solutions
  • Diagnoses and troubleshoots technical issues, including account setup and network configurations
  • Asks customers targeted questions to quickly understand the root of the problem
  • Tracks issues through to resolution, within agreed time limits
  • Guides the end user through a series of actions, either via phone or email, until they have solved a technical issue
  • Properly escalates unresolved issues to other members of the staff within the Technology Team
  • Provides prompt and accurate feedback to the customer when required
  • Refers to internal databases or external resources to provide accurate tech solutions
  • Prioritizes and manages several open issues at one time
  • Follows up with clients to ensure proper functionality of services and solutions provided
  • Maintains and develops a solid professional relation with existing and new clients
  • Handles after-office tasks when required

Job Requirements

  • A Degree in Computer Science, Computer Network Administration, Information Systems Management or adequate experience in a similar position
  • Networking & Knowledge of services and protocols such as DNS, HTTP, SMTP, STP, SNMP, DHCP.
  • Some exposure to Linux (Debian)
  • Working experience with security appliances, primarily FortiNet devices
  • Experience with monitoring solutions and procedures
  • Base understanding of Cyber Security concepts
  • Knowledge of setting up wireless networks and Access Points
  • Excellent knowledge of the English Language
  • Excellent communication skills (written and oral)
  • Excellent problem-solving skills
  • Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines
  • The ability to work under pressure and to tight deadlines
  • Ability to work collaboratively across departmental functions
  • The ability to assess and modify your own approach when speaking to customers
  • The ability to deal with difficult calls whereby the caller may not have English as a first language
  • The ability to provide good analysis, sometimes at a short notice, due to the urgency of each requirement from the customers
  • Ability to provide step-by-step technical help, both written and verbal

Benefits

  • A competitive remuneration package
  • 13th salaries 
  • Medical insurance scheme 
  • Continuous professional development and training opportunities

All CVs will be handled with the utmost confidentiality.