On behalf of our client, a software solutions company, we are looking for a Payments & Fraud Agent to be based at their offices in Larnaca, Cyprus.
Main Duties and Responsibilities:
- Proceeds with payments investigations
- Proactively finds players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue
- Suggests improvements to tools and procedures
- Professionally handles of all related customer and support queries
- Processes incoming and outgoing customer payments, in a timely and error-free manner
- Follows up and payment-related issues or customer queries proactively
- Liaises with third parties such as payment service providers
- Independently determines fraudulent activity and acts according to agreed procedures with regards to transactions acceptance, account blocking and further checks
- Minimizes fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts
- Investigates suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained
- Undertakes proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity
- Where available, utilises automated (or other) systems to verify customers and validate any documentation received for KYC purposes
- Analyses all reported fraud cases, to identify any new and emerging fraud trends
- Maintains and review online customers accounts and activity.
- Maintains a close working relationship with other teams
Job Requirements:
- Must be comfortable working shifts, including weekends
- Graduation of high school or post-secondary school
- At least 1 year of experience in a similar position
- Understanding and implementing KYC and anti-fraud policies
- Fluent in English, in both verbal and written form
- Knowledge of Internet related software & Microsoft Office applications
- Strong communication skills and organizational skills
- Ability to meet deadlines
Benefits:
- Gym/Fitness monthly allowance
- Access to well-being app
- Fruits and drinks in the office
- Medical Insurance
- Team building events and outings
- Discretionary annual performance bonus
All CVs will be handled with the utmost confidentiality.
