Product Manager

Product Manager

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Product Manager to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Manages the card issuing product, including business model to achieve profitability, across debit, credit and pre-paid models, in UK, EEA and AU
  • Manages relationship with Card Schemes (Mastercard experience essential)
  • Develops and executes program manager and partner strategy
  • Develops and manages the delivery of initiatives that support revenue growth or reduce expenses, including providing recommendations to ensure products are relevant and compelling for the target market
  • Manages relevant servicing communications to customers, primarily as related to projects, regulatory and scheme mandates
  • Oversees Acquisition and Portfolio activity across various channels to meet financial and business objectives
  • Acts as the liaison between program Managers and internal teams, to ensure smooth campaign execution and Partner involvement
  • Guarantees all Credit Card material represents the product range accurately, including providing final approval of all customer-facing communications and acting as the brand guardian across the business
  • Works in partnership with the Company’s product teams
  • Optimizes issuing platform by working with technical team to bring platform in house and adds/develops new features
  • Develops and evolves the online banking platforms, driving customer engagement while leveraging the depth of customer loyalty to the Company’s brands
  • Ensures that online content and notices remain accurate, including liaising with Program Managers to ensure that content updates are made, and any regulatory requirements met
  • Works within the Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality; ensure Partner receives regular and timely reporting on service metrics
  • Acts as liaison between Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction
  • Ensures key stakeholders (e.g., Marketing, Finance, Digital Banking, Compliance and Delivery) are kept updated on Partner priorities

 

Job Requirements

  • Degree in Business or Marketing
  • 2-5 years’ experience in Product Management within the Financial Services industry
  • Good understanding of the cards & payments industry
  • Strong communication (verbal & written) skills, including understanding of branding and execution of customer communications
  • Excellent oral and written communication skills in both Greek and English language
  • Able to develop positive and collaborative relationships with colleagues, vendors and external partners
  • Approaching business problems from multiple perspectives, including comfort in proposing new and innovative solutions to address them
  • Adept at identifying and implementing opportunities for improving business performance and/or customer experience, while appropriately managing related risks
  • Accountable for own remit, and able to consistently operate at a high standard of quality and accuracy and within required timeframes to ensure outcomes are delivered

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.