Relationship Manager

Relationship Manager

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Relationship Manager to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Ensures that the Company’s policies and procedures are followed, including audit requirements, confidentiality, AML/CTF,  information security and data privacy of the Company’s customers and end users
  • Builds and maintains lasting relationships with the Company’s customers as the primary point of contact in the onboarding and integration process
  • Responds to customer enquiries using various communication mediums as an active member of the relationship team
  • Works closely with software development, technical support, underwriting, sales & marketing and product teams to deliver exceptional customer experiences
  • Produces regular reporting, including analyses of statistical data on query trends, peak times etc. and records data based on customer pain points
  • Follows up with customers and identifies up-sale and new revenue possibilities, whilst identifying churn risks
  • Performs product and feature demos, user training, and public-facing webinars
  • Solves Tier 1technical issues and escalates issues to technical support and other internal teams as needed


Job Requirements

  • Degree in Business or Management
  • Strong dedication to quality customer service
  • Previous experience in a similar position will be considered an advantage
  • Knowledge of Excel and Word for Windows
  • Be fluent in Greek and English language
  • Knowledge of other languages will be considered an advantage
  • Ability to handle multiple tasks and to work under pressure
  • Must be a team player with the ability to work independently with minimal supervision


  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers.
  • Continuous personal development international training opportunities with certification

All CVs will be handled with the utmost confidentiality.

Job Summary



Sales & Business Development


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