Reservation Officer

Reservation Officer

On behalf of our client, a superior 4-star hotel, we are looking for a Reservation Officer to be based at their premises in Limassol, Cyprus.

Main Duties and Responsibilities:

• Maintains the file of guest preferences in the Hotel (e.g. favourite room, product type, facilities, location, birthdays, special occasions, etc).
• Demonstrates thorough knowledge and ability in the execution of all required daily reservations work as well as the steps of the customer journeys during operational hours.
• Handles all bookings that come to the office and promotes them accordingly. All relevant replies in accordance with the Hotel’s preset letters must be despatched immediately by fax or e-mail.
• Senses guest needs and quickly responds to maximum satisfaction.
• Checks room allocations on the basis of tour operators’ contracts.
• Maintains excellent relations with Tour Operators that cooperate with the Hotel
• Is in regular contact with Tour Operators with the aim of increasing room sales.
• Is flexible and extends job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Job Requirements:

• Graduate of the lyceum.
• Graduate of a tertiary school of Hotel Management will be considered an advantage.
• At least one year’s previous experience in a similar position.
• Must speak and write English well. Knowledge of at least one foreign language other than English will be considered an advantage.
• Computer literate.

Benefits:

• Attractive remuneration package
• Pleasant work environment

All CVs will be handled with the utmost confidentiality.