Retention Agent

Retention Agent

On behalf of our client, a leading forex company, we are looking for a Retention Agent to be based at their offices in Limassol, Cyprus

Main Duties & Responsibilities

  • Builds and maintains relationships with new and existing clients
  • Ensures customer satisfaction through professional communication
  • Promotes the company’s products and services in an effective manner
  • Handles client inquiries and ensures that high level service is provided
  • Performs personal clientele analysis and takes actions as required
  • Ensures compliance with the company’s legal guidelines and compliance procedures
  • Contributes to the team effort by achieving targeted results
  • Cooperates effectively with other departments as necessary

Job Requirements

  • Degree in a business related field will be a plus
  • At least 1 year previous experience in Retention or similar position in a financial services company is a must
  • Fluent in English is a must
  • Knowledge of Thai, Indonesian or Chinese, will be considered an advantage
  • Excellent negotiation skills
  • Outstanding communication and interpersonal skills
  • Dynamic and innovative
  • Self-motivated and target oriented
  • Strong computer literacy


  • Attractive remuneration package 
  • Corporate fund  
  • Discount benefit card scheme  
  • Training opportunities for growth and expansion of knowledge 
  • Paid 21 days holidays per year 

All CVs will be handled with the utmost confidentiality.