On behalf of our client, a leading forex company, we are looking for a Retention Officer to be based in Bangkok, Thailand.
Main Duties & Responsibilities
- Develops and implements effective customer retention strategies to ensure client satisfaction and loyalty.
- Actively engages with existing clients through various communication channels, including phone calls, emails, and live chat.
- Monitors and analyzes client trading activities to identify potential issues and provide timely solutions.
- Collaborates with other departments to address client concerns and ensure a seamless customer experience.
- Provides clients with information on market trends, trading strategies, and new product offerings to enhance their trading experience.
- Conducts regular feedback sessions to understand client needs and gather insights for continuous improvement.
- Executes targeted retention campaigns and promotions to encourage trading activity and client loyalty.
- Keeps abreast of industry trends, market changes, and competitor activities to make informed recommendations for improvement.
Job Requirements
- Degree in a business-related field or any other field.
- At least 1-year previous experience as a Retention Officer or in a similar position.
- Fluency in Thai and English.
- Strong computer literacy.
- Excellent negotiation, communication, and interpersonal skills.
- Dynamic and innovative.
- Self-motivated and target oriented.
Benefits
- Attractive remuneration package
- Monthly bonuses based on personal performance
- Corporate fund scheme
- Discretionary bonus based on company’s and personal performance
- Discount benefit card
- Referral Bonus
- Friday Lunch and daily snacks and beverages at the office
- Training opportunities for growth and personal development
- Up to 25 days holidays per year
All CVs will be handled with the utmost confidentiality.
