Retention Agent

Retention Agent

On behalf of our client, a leading forex company, we are looking for a Retention Agent to be based at their offices in Limassol, Cyprus. 

Main Duties & Responsibilities

• Builds and maintains relationships with new and existing clients
• Ensures customer satisfaction through professional communication
• Promotes the company’s products and services in an effective manner
• Handles client inquiries and ensures that high level service is provided
• Performs personal clientele analysis and takes actions as required
• Ensures compliance with the company’s legal guidelines and compliance procedures
• Contributes to the team effort by achieving targeted results
• Cooperates effectively with other departments as necessary

Job Requirements

• Degree in a business related field will be a plus
• At least 1 year previous experience in Retention or similar position in a financial services company is a must
• Fluent in English is a must
• Knowledge of Thai, Indonesian or Chinese, will be considered an advantage
• Excellent negotiation skills
• Outstanding communication and interpersonal skills
• Dynamic and innovative
• Self-motivated and target oriented
• Strong computer literacy

Benefits

• Attractive remuneration package 
• Corporate fund  
• Discount benefit card scheme  
• Training opportunities for growth and expansion of knowledge 
• Paid 21 days holidays per year 

All CVs will be handled with the utmost confidentiality.