Service Desk Engineer

Service Desk Engineer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Service Desk Engineer to be based at their offices in  Limassol, Cyprus.

Main Duties and Responsibilities

• Ensures proper and smooth operation of the MT4 and MT5 trading platforms
• Installs, replaces and configures computer hardware, operating systems, trading platforms and applications
• Troubleshoots hardware and software conflicts and repair or adjustments when necessary
• Installs and troubleshoots Windows based systems
• Works with Microsoft, GSuite and cloud technologies
• Assists with the administration of Windows operating system, Azure Portal
• Performs routine audits of systems and software, and resolves any problems identified
• Administers the company’s ticketing system and responds to staff requests in the agreed SLA, and logs all IT support helpdesk calls in the ticket system
• Monitors our systems by using monitoring tools
• Provides guidance, support and training to staff on IT related issues
• Liaises with external associates to solve any problem

Job Requirements

• University degree in Information Technology, or any other relevant field
• Experience in a similar position will be considered an advantage
• Excellent problem solving and troubleshooting skills
• Proactive and efficient with strong organisational skills
• Ability to multitask, prioritise and work independently
• Provides fast, polite and efficient responses to all staff
• Knowledge of Windows 10/2012/2016 (MacOS knowledge will be considered an advantage) 
• Working a shift schedule

Benefits

• Attractive remuneration package
• Monthly shift allowance
• Performance related bonus
• Private health insurance
• Corporate pension fund 
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All CVs will be handled with the utmost confidentiality.