Service Desk Engineer
Service Desk Engineer
On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Service Desk Engineer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Ensures proper and smooth operation of the MT4 and MT5 trading platforms
- Installs, replaces and configures computer hardware, operating systems, trading platforms and applications
- Troubleshoots hardware and software conflicts and repair or adjustments when necessary
- Installs and troubleshoots Windows based systems
- Works with Microsoft, GSuite and cloud technologies
- Assists with the administration of Windows operating system, Azure Portal
- Performs routine audits of systems and software, and resolves any problems identified
- Administers the company’s ticketing system and responds to staff requests in the agreed SLA, and logs all IT support helpdesk calls in the ticket system
- Monitors our systems by using monitoring tools
- Provides guidance, support and training to staff on IT related issues
- Liaises with external associates to solve any problem
Job Requirements
- University degree in Information Technology, or any other relevant field
- Experience in a similar position will be considered an advantage
- Excellent problem solving and troubleshooting skills
- Proactive and efficient with strong organisational skills
- Ability to multitask, prioritise and work independently
- Provides fast, polite and efficient responses to all staff
- Knowledge of Windows 10/2012/2016 (MacOS knowledge will be considered an advantage)
- Working a shift schedule
Benefits
- Attractive remuneration package
- Monthly shift allowance
- Performance related bonus
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All CVs will be handled with the utmost confidentiality.
Job Summary
Limassol
29/12/2021
Information Technology