On behalf of our client, a software development and consulting firm we are looking for QA & Customer Success Specialist to be based at their offices in Nicosia, Cyprus.
Main Duties and Responsibilities
- Validates product features against business and functional requirements
- Identifies, document, and track bugs, providing actionable feedback to developers
- Assists in User Acceptance Testing (UAT) to ensure software updates meet client needs before deployment
- Ensures the software delivers an intuitive and seamless user experience.
- Acts as the primary point of contact for clients, ensuring they receive timely updates on software developments, bug resolutions, and support inquiries in a clear and professional manner
- Conducts user training sessions and onboarding for new clients
- Maintains and updates client-facing documentation, including user guides and knowledge base articles.
- Responsible to explain software features and functionality to clients to help them achieve their business goals
- Provides expert guidance on best practices for software usage.
Job Requirements
- Proven experience in a Product Quality Assurance (QA) Testing and Customer Support
- In-depth knowledge of the digital Payments and Cards Industry would be a significant advantage
- A Software Development background is not required but is a plus.
- Strong verbal and written communication in English
- Good command of the Greek language is a plus
- Excellent customer service skills with the ability to simplify technical concepts
Benefits
- A competitive remuneration package
- Hybrid work model
- Flexible working hours
- Competitive salary
- Contribution to Provident Fund and Medical Fund
- Leaving Early on Fridays
- Office perks such as fresh fruits, meditation Mondays
All CVs will be handled with the utmost confidentiality.
