On behalf of our client , IT solution provider , we are looking for a Technical Field Support Specialist , to be based in Limassol , Cyprus.
Main Duties & Responsibilities
- Manages hands-on support for the installation, configuration, and regular maintenance of hardware and software systems.
- Troubleshoots and resolves technical issues related to end-user applications, network connectivity, and IT equipment.
- Provides high-quality technical support to end-users, promptly and effectively addressing their everyday IT challenges.
- Administers user accounts and permissions in compliance with internal security and data protection policies.
- Oversees the inventory of IT assets, ensuring all equipment is in optimal working condition and properly accounted for.
- Collaborates closely with the HQ technical team to identify, escalate, and resolve complex technical issues.
- Stays updated with emerging IT trends, tools, and best practices to provide cutting-edge solutions to the organization’s needs.
- Documents all technical procedures, incidents, and resolutions to contribute to the internal knowledge base.
- Participates in IT projects and upgrades to bolster the organization’s continuous improvement efforts.
Job Requirements:
- A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
- A comprehensive understanding of computer systems, networking concepts, software applications, and hardware support.
- Demonstrated ability to diagnose, troubleshoot, and resolve IT issues swiftly within a dynamic environment.
- A customer-centric approach with a proactive attitude towards technical problem-solving.
- Exceptional communication skills, both written and verbal, with the aptitude to articulate complex technical issues in simple, understandable terms.
- The ability to maintain a professional and friendly demeanor when interacting with team members and stakeholders.
- A minimum of 2 years’ experience in an IT support role, emphasizing end-support and system administration.
- Practical experience with network troubleshooting, server management, and security protocols.
- The ability to function autonomously as well as part of a cross-functional team.
- Familiarity with IT asset management and support ticketing systems.
- Flexibility to travel between Limassol and Larnaca offices once a week.
Benefits:
- Competitive salary based on qualifications and experience.
- 13th salaries
- Working hours 08:00 – 17:00 & Hybrid working
- Opportunities for career development and advancement within a dynamic and innovative IT environment.
- Access to continued professional development and certification programs
All CVs will be handled with the utmost confidentiality.
Preferred Skills:• Minimum of 2 years’ experience in an IT support role, with a focus on end-user support and system administration.• Experience with network troubleshooting, server management, and security protocols.• Ability to work autonomously and as part of a cross-functional team.• Knowledge of IT asset management and support ticketing systems.• Flexibility to travel between Limassol and Larnaca offices once a week.Salary and Benefits:• Competitive salary based on qualifications and experience.• Opportunities for career development and advancement within a dynamic and innovative IT environment.• Access to continued professional development and certification programs
