Technical Service Coordinator

Technical Service Coordinator

On behalf of our Client, a leading maritime satellite communications and technologies provider, we are looking for a Technical Service Coordinator to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

• Receives and records service inquiries in the company’s electronic systems
• Communicates with several suppliers and subcontractors to obtain the best offer
• Provides quotations to customers for applicable charges according to their requirements
• Assists to maintain price lists and discount matrixes from suppliers and each customer
• Assists to evaluate suppliers on regular basis based on the volume of services requested
• Maintains a list of approved/preferred supplier
• Assigns service jobs to the Technical team
• Leases with the Technical team for support advice for the Navigation/Communication equipment
• Ensures close contact with Logistics to ensure the availability of requested spares or equipment
• Communicates with Logistics and ensures that all required information is shared (quantity of spares inquired, customer contact details etc.) appropriately and the Logistics will follow up with the customer to deliver the order
• When applicable, communicates with Logistic to deliver necessary parts or equipment requested from technicians
• Ensures that all completed services and delivered orders have been invoiced in collaboration with the Accounts Department
• Maintains good communication and cooperation with other departments.
• Participates in the On-Call Rotation Schedule, to handle when necessary, after office hours urgent requests from customers. (shift weekly patterns between team members)
• Handles after-office hours tasks when required

Job Requirements

• Degree in Management, Shipping, or adequate experience in a similar position
  Excellent knowledge of the English Language
• Good communication skills (written and oral)
• Good knowledge of MS Office
• Excellent problem-solving skills
• Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines
• Customer service orientation
• Ability to work collaboratively across departmental functions

Benefits

• A competitive remuneration package
• 13th salary
• Medical insurance scheme 
• Continuous professional development and training opportunities

All CVs will be handled with the utmost confidentiality.