Technical Support Specialist

Technical Support Specialist

On behalf of our Client, an international banking software company, we are looking for a Technical Support Specialist to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

• Communicates with clients to quickly get to the route of the problem
• Troubleshoots technical issues
• Talks to customers through a series of actions to resolve a problem
• Assists customers with integrations and migration
• Provides support in the form of procedural documentation
• Tests and evaluates new implementations and technologies
• Deals with customer’s tickets at the service desk according to their procedures

Main Requirements

• University degree in Computer Science or Information Technology
• Prior experience in tech support, desktop support, or similar role will be considered an advantage
• Previous experience in Banking, Payments, Insurance, or Telecom Industries
• Experience in HTML, ASP, C#, JavaScript, Python, and Microsoft Internet Information Server (IIS).
• Experience in any Relational Database Management, ANSI SQL and/or T-SQL, Microsoft Visual Studio development environment, PowerShell.
• Excellent written and verbal English 
• Attention to detail, strong problem solving, and interpersonal skills
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Positive and collaborative team player

Benefits

• Competitive Salary
• Private health insurance plan participation
• Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.