Technical Support Specialist
Technical Support Specialist
On behalf of our Client, an international banking software company, we are looking for a Technical Support Specialist to be based at their offices in Nicosia, Cyprus.
Main Duties and Responsibilities
- Communicates with clients to quickly get to the route of the problem
- Troubleshoots technical issues
- Talks customers through a series of actions to resolve a problem
- Assists customers with integrations and migration
- Provides support in the form of procedural documentation
- Tests and evaluates new implementations and technologies
- Deals with customer’s tickets in the service desk according to their procedures
Main Requirements
- University degree in Computer Science or Information Technology
- Prior experience in tech support, desktop support or similar role will be considered as an advantage
- Experience in any of: SQL, SSMS, IIS, PowerShell, Python, HTML, CSS, JavaScript.
- Excellent written and verbal English
- Attention to details, strong problem solving and interpersonal skills
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Positive and collaborative team player
Benefits
- Competitive Salary
- Private health insurance plan participation
- Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers
All CVs will be handled with the utmost confidentiality.
Job Summary
Nicosia
25/02/2022
Information Technology
Permanent