Technical Support Specialist

Technical Support Specialist

On behalf of our Client, an international banking software company, we are looking for a Technical Support Specialist to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

• Communicates with clients to quickly get to the route of the problem
• Troubleshoots technical issues
• Talks customers through a series of actions to resolve a problem
• Assists customers with integrations and migration
• Provides support in the form of procedural documentation
• Tests and evaluates new implementations and technologies
• Deals with customer’s tickets in the service desk according to their procedures

Main Requirements

• University degree in Computer Science or Information Technology
• Prior experience in tech support, desktop support or similar role will be considered as an advantage
• Experience in any of: SQL, SSMS, IIS, PowerShell, Python, HTML, CSS, JavaScript.
• Excellent written and verbal English 
• Attention to details, strong problem solving and interpersonal skills
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Positive and collaborative team player

Benefits

• Competitive Salary
• Private health insurance plan participation
• Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.