Customer Support Representative (French Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (French Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

• Being part of a team specialized in offering excellent customer support through written and phone communication
• Answers players’ phone calls 
• Answers and handles e-mails and chats, related to their console/network query’s
• Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
• Assists consumers in setting up service repair for their appliances, checks the availability of technicians, and makes appointments for service calls
• Facilitates resolution for consumers’ issues and logs the information into the consumer’s account
• Meets and exceeds company’s service quality goals, compliance regulations, and productivity targets
• Be responsible to follow the direction of the management and provide feedback 

Main Requirements

• Native or proficient-level of French
• High School Diploma
• Excellent command of English both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
• Ability to learn and become proficient with internal programs and new software
• Clear Criminal Record

Benefits:

• Competitive monthly salary 
• Paid training 
• Performance Bonus 

All CVs will be handled with the utmost confidentiality. 

Customer Support Representative (Dutch Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (Dutch Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

• Being part of a team specialized in offering support through written and phone communication
• Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
• Assists consumers in setting up service repair for their appliances, checks the availability of technicians, and makes appointments for service calls
• Facilitates resolution for consumers’ issues and logs the information into the consumer’s account
• Meets and exceeds our service quality goals, compliance regulations, and productivity targets
• Be responsible to follow the direction of the management and provide feedback 

Main Requirements

• Native or proficient-level of Dutch
• Excellent command of English both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
• Analytical and problem-solving skills with strong attention to detail
• Ability to learn and become proficient with internal programs and new software
• Desire to learn and advance, be a curious investigator and problem solver

Benefits:

• Competitive monthly salary 
• Paid training 
• Performance Bonus 

All CVs will be handled with the utmost confidentiality. 

Electrical Technician/Engineer

On behalf of our Client, Cyprus’s leading home and commercial technology integrator, we are looking for an Electrical Technician/Engineer to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities

The successful candidate will be trained to: 

• Perform construction and maintenance of both electrical and photovoltaic installations
• Manage and organize the installation and maintenance of both electrical and photovoltaic installations 
• Manage, organize, and implement security systems installation
• Review and understand business services, products, and features
• Participate in training courses for new business products and services
• Assist in any other related duties as assigned

Main Requirements

• University Degree or equivalent professional qualification in Electrical Engineering will be considered an advantage but not mandatory
• Qualified member of ETEK 
• 2-3 years of previous working experience in a similar role
• Good knowledge of both Greek and English
• Certificate of Competency of an Electrical Engineer by The Department of Electrical and Mechanical Services, will be considered an advantage 
• License for Contracting Electrical Installations by The Department of Electrical and Mechanical Services
• Completion of Military Service obligations 
• Holder of a Driving License (Category “B”)
• Clean Criminal Record 
• Good organizational and time management skills
• Good communication and problem-solving skills

Benefits

• A competitive remuneration packages
• 13th salary
• Private Provident Fund
• Continuous professional development and training opportunities

All CVs will be handled with the utmost confidentiality.