Customer Support Representative (Hebrew Speaking)

Customer Support Representative (Hebrew Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (Hebrew Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assists consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitates resolution for consumers issue and logs the information into the consumers account
  • Meets and exceeds our service quality goals, compliance regulations and productivity targets
  • Be responsible to follow the direction of management and provide feedback 

Main Requirements:

  • Native or proficient level of Hebrew
  • Excellent command of English both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem-solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver

Benefits:

  • Competitive monthly salary 
  • Paid training 
  • Performance Bonus 
  • Special discounts and offers in selected local restaurants, cafés, gyms and much more
  • Relocation package available if relocating from abroad 

All CVs will be handled with the utmost confidentiality. 

Customer Support Representative (German Speaking)

Customer Support Representative (German Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (German Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assists consumers in setting up service repair for their appliances, check the availability of technicians and makes appointments for service calls
  • Facilitates resolution for consumers issue and logs the information into the consumers account
  • Meets and exceeds our service quality goals, compliance regulations and productivity targets
  • Be responsible to follow the direction of management and provide feedback 

Main Requirements

  • Native or proficient level of German
  • Excellent command of English both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem-solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver

Benefits:

  • Competitive monthly salary 
  • Paid training 
  • Performance Bonus 
  • Special discounts and offers in selected local restaurants, cafés, gyms and much more
  • Relocation package available if relocating from abroad 

All CVs will be handled with the utmost confidentiality. 

Customer Service Consultant (Dutch Speaking)

Customer Service Consultant (Dutch Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Service Consultant (Dutch Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assists consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitates resolution for consumers issue and logs the information into the consumers account
  • Meets and exceeds our service quality goals, compliance regulations and productivity targets
  • Be responsible to follow the direction of management and provide feedback 

Main Requirements

  • Native or proficient level of Dutch 
  • Excellent command of English both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem-solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver

Benefits

  • Competitive monthly salary 
  • Paid training 
  • Performance bonus 
  • Special discounts and offers in selected local restaurants, cafés, gyms and much more
  • Relocation package available if relocating from abroad 

All CVs will be handled with the utmost confidentiality.