City : Larnaca
Customer Support Representative (French Speaking)
Customer Support Representative (French Speaking)
On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (French Speaking) to be based at their offices in Larnaca, Cyprus.
Main Duties and Responsibilities:
- Being part of a team specialized in offering excellent customer support through written and phone communication
- Answers players’ phone calls
- Answers and handles e-mails and chats, related to their console/network query’s
- Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
- Assists consumers in setting up service repair for their appliances, checks the availability of technicians, and makes appointments for service calls
- Facilitates resolution for consumers’ issues and logs the information into the consumer’s account
- Meets and exceeds company’s service quality goals, compliance regulations, and productivity targets
- Be responsible to follow the direction of the management and provide feedback
Main Requirements
- Native or proficient-level of French
- High School Diploma
- Excellent command of English both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
- Ability to learn and become proficient with internal programs and new software
- Clear Criminal Record
Benefits:
- Competitive monthly salary
- Paid training
- Performance Bonus
All CVs will be handled with the utmost confidentiality.
Job Summary
Larnaca
11/05/2023
Customer Service
Permanent
Customer Support Representative (Dutch Speaking)
Customer Support Representative (Dutch Speaking)
On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (Dutch Speaking) to be based at their offices in Larnaca, Cyprus.
Main Duties and Responsibilities:
- Being part of a team specialized in offering support through written and phone communication
- Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
- Assists consumers in setting up service repair for their appliances, checks the availability of technicians, and makes appointments for service calls
- Facilitates resolution for consumers’ issues and logs the information into the consumer’s account
- Meets and exceeds our service quality goals, compliance regulations, and productivity targets
- Be responsible to follow the direction of the management and provide feedback
Main Requirements
- Native or proficient-level of Dutch
- Excellent command of English both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
- Analytical and problem-solving skills with strong attention to detail
- Ability to learn and become proficient with internal programs and new software
- Desire to learn and advance, be a curious investigator and problem solver
Benefits:
- Competitive monthly salary
- Paid training
- Performance Bonus
All CVs will be handled with the utmost confidentiality.
Job Summary
Larnaca
08/05/2023
Customer Service
Permanent
Electrical Technician/Engineer
Electrical Technician/Engineer
On behalf of our Client, Cyprus’s leading home and commercial technology integrator, we are looking for an Electrical Technician/Engineer to be based at their offices in Larnaca, Cyprus.
Main Duties and Responsibilities
The successful candidate will be trained to:
- Perform construction and maintenance of both electrical and photovoltaic installations
- Manage and organize the installation and maintenance of both electrical and photovoltaic installations
- Manage, organize, and implement security systems installation
- Review and understand business services, products, and features
- Participate in training courses for new business products and services
- Assist in any other related duties as assigned
Main Requirements
- University Degree or equivalent professional qualification in Electrical Engineering will be considered an advantage but not mandatory
- Qualified member of ETEK
- 2-3 years of previous working experience in a similar role
- Good knowledge of both Greek and English
- Certificate of Competency of an Electrical Engineer by The Department of Electrical and Mechanical Services, will be considered an advantage
- License for Contracting Electrical Installations by The Department of Electrical and Mechanical Services
- Completion of Military Service obligations
- Holder of a Driving License (Category “B”)
- Clean Criminal Record
- Good organizational and time management skills
- Good communication and problem-solving skills
Benefits
- A competitive remuneration packages
- 13th salary
- Private Provident Fund
- Continuous professional development and training opportunities
All CVs will be handled with the utmost confidentiality.
Job Summary
Larnaca
08/05/2023
Engineering
Permanent