Relationship Manager

Relationship Manager

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Relationship Manager to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Ensures that the Company’s policies and procedures are followed, including audit requirements, confidentiality, AML/CTF,  information security and data privacy of the Company’s customers and end users
  • Builds and maintains lasting relationships with the Company’s customers as the primary point of contact in the onboarding and integration process
  • Responds to customer enquiries using various communication mediums as an active member of the relationship team
  • Works closely with software development, technical support, underwriting, sales & marketing and product teams to deliver exceptional customer experiences
  • Produces regular reporting, including analyses of statistical data on query trends, peak times etc. and records data based on customer pain points
  • Follows up with customers and identifies up-sale and new revenue possibilities, whilst identifying churn risks
  • Performs product and feature demos, user training, and public-facing webinars
  • Solves Tier 1technical issues and escalates issues to technical support and other internal teams as needed

 

Job Requirements

  • Degree in Business or Management
  • Strong dedication to quality customer service
  • Previous experience in a similar position will be considered an advantage
  • Knowledge of Excel and Word for Windows
  • Be fluent in Greek and English language
  • Knowledge of other languages will be considered an advantage
  • Ability to handle multiple tasks and to work under pressure
  • Must be a team player with the ability to work independently with minimal supervision

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers.
  • Continuous personal development international training opportunities with certification

All CVs will be handled with the utmost confidentiality.

Deputy AMLCO

Deputy AMLCO

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Deputy AMLCO to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Completes senior compliance tasks
  • Reports directly to AMLCO
  • Reviews the recommendations of the onboarding (customer due diligence) team
  • Performs transaction monitoring, analysis and investigations
  • Performs the role of Alternate AMLCO, subject to ongoing CBC approval
  • Prepares regular AML training materials
  • Checks adherence to Company policies and procedures including developing and drafting of the new procedures
  • Provides support to AMLCO in liaison with internal and external auditors and the regulators
  • Reviews periodic review analysis prepared by AML Officer and suggests recommendations
  • Responsible for transaction monitoring (SEPA), analysis and daily review of transactions

Job Requirements

  • Previous experience within a regulated environment
  • Previous approval of the CBC for the AMLCO/Alternate AMLCO
  • ACAMS, CySEC (AML), and ICA qualifications will be considered as a bonus
  • Analytical skills with the ability to analyze complex information and make relevant judgement
  • Excellent English and Greek verbal and written skills
  • Deep understanding of the EU regulatory environment
  • Ability to multitask, leadership and excellent interpersonal skills

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Product Manager

Product Manager

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Product Manager to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Manages the card issuing product, including business model to achieve profitability, across debit, credit and pre-paid models, in UK, EEA and AU
  • Manages relationship with Card Schemes (Mastercard experience essential)
  • Develops and executes program manager and partner strategy
  • Develops and manages the delivery of initiatives that support revenue growth or reduce expenses, including providing recommendations to ensure products are relevant and compelling for the target market
  • Manages relevant servicing communications to customers, primarily as related to projects, regulatory and scheme mandates
  • Oversees Acquisition and Portfolio activity across various channels to meet financial and business objectives
  • Acts as the liaison between program Managers and internal teams, to ensure smooth campaign execution and Partner involvement
  • Guarantees all Credit Card material represents the product range accurately, including providing final approval of all customer-facing communications and acting as the brand guardian across the business
  • Works in partnership with the Company’s product teams
  • Optimizes issuing platform by working with technical team to bring platform in house and adds/develops new features
  • Develops and evolves the online banking platforms, driving customer engagement while leveraging the depth of customer loyalty to the Company’s brands
  • Ensures that online content and notices remain accurate, including liaising with Program Managers to ensure that content updates are made, and any regulatory requirements met
  • Works within the Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality; ensure Partner receives regular and timely reporting on service metrics
  • Acts as liaison between Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction
  • Ensures key stakeholders (e.g., Marketing, Finance, Digital Banking, Compliance and Delivery) are kept updated on Partner priorities

 

Job Requirements

  • Degree in Business or Marketing
  • 2-5 years’ experience in Product Management within the Financial Services industry
  • Good understanding of the cards & payments industry
  • Strong communication (verbal & written) skills, including understanding of branding and execution of customer communications
  • Excellent oral and written communication skills in both Greek and English language
  • Able to develop positive and collaborative relationships with colleagues, vendors and external partners
  • Approaching business problems from multiple perspectives, including comfort in proposing new and innovative solutions to address them
  • Adept at identifying and implementing opportunities for improving business performance and/or customer experience, while appropriately managing related risks
  • Accountable for own remit, and able to consistently operate at a high standard of quality and accuracy and within required timeframes to ensure outcomes are delivered

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Mid-Junior or Senior level Tax Associate

Mid-Junior or Senior level Tax Associate

On behalf of our client, a well-established boutique firm that specializes in Tax planning and advisory, we are looking for a Mid-Junior or Senior level Tax Associate to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities:

  • Assists tax manager / tax supervisor in the provision of advisory and consultation services to clients on direct tax issues.
  • Prepares & reviews tax memorandums for companies and individuals as assigned by the tax manager / tax supervisor.
  • Responsible for the preparation and filing of personal and corporate income tax returns.
  • Conducts research tax laws and regulations to ensure compliance with current and future developments in local and international tax legislation / practice.
  • Participates in meetings with clients and assisting tax manager / tax supervisor in gathering of information and data
  • Completes tax assignments in a wide variety of industries, with a main focus on technology and fast-paced growth sectors
  • Works with other departments and business units within the organization to address tax-related matters.
  • Prepares and/or assist with letters/reports/advanced tax rulings of opinion in relation to Taxation matters that will need to be submitted to the clients and/or to the Cyprus Tax Department.
  • Handles the preparation of transfer pricing documentation, benchmarking studies, and local file reports, to support clients’ transfer pricing positions.  
  • Collaborates with the tax manager / tax supervisor on advising clients on transfer pricing matters, including the development of transfer pricing policies and documentation.
  • Works along with tax manager / tax supervisor to ensure compliance with current and future transfer pricing developments in the domestic and international transfer pricing framework.
  • Provides support in the execution of various business development initiatives (e.g. preparation of newsletters, proposals, presentations).
  • Stays up to date with all developments in the field of taxation.
  • Contributes to a strong client relationship through positive interactions with client personnel.
  • Performs other job-related duties as assigned by the Tax Manager.

Job Requirements: 

  • Degree with a background in law, accounting, finance, economics or a related field – Sound academic record
  • 1-3 years of related experience in an audit firm, tax practice or related role. Exposure in a transfer pricing role will be considered advantage
  • Professionalism, dependability, integrity, and trustworthiness
  • Maintain good relations with other members of staff and clients 
  • Excellent organizational and time management skills 
  • Ability to work collaboratively in a team environment, and also individually
  • Strong analytical skills with high attention to detail and accuracy 
  • Able to work under pressure and meet deadlines
  • Excellent oral and written communication skills in both Greek and English language
  • Knowledge of Russian or other foreign languages is considered an advantage
  • IT literate

Benefits:

  • An attractive and competitive remuneration package in accordance with qualifications and practicable experience
  • Expenses towards ACCA/ACA qualification are fully covered by the firm
  • Six days paid study leave in regards to the first attempt of examinations of ACCA/ACA qualifications
  • Flexible working conditions
  • Opportunities for professional growth and advancement
  • Friendly working environment

All CVs will be handled with the utmost confidentiality.

Compliance Associate

Compliance Associate

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Compliance Associate to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Ensures compliance with the Company’s policies and procedures, including, but not limited to AML/CTF, ABAC, Information security, and data privacy, audit requirements;
  • Manages the administration of the initial on-boarding and ongoing operational merchant due diligence and card scheme compliance
  • Undertakes due diligence procedures for the onboarding of clients (KYC)
  • Ensures merchants are on-boarded according to the Company’s policies and procedures
  • Responsible for the process of the applications for the opening of new client accounts into the company’s systems for the Purpose of ‘Know Your Customer (KYC)
  • Liaises with clients to request, gather, and check the completeness of all merchant due diligence data, information and/or documentation required as per Company Procedures
  • Verifies the data, documentation/information for purpose of including checks of merchant incorporation status via company house/company registrar, regulators, specialist databases, and public access databases
  • Manages the identification of significant controllers and beneficial owners
  • Identifies and verifies that merchants hold appropriate licensing to operate in their stated industry sectors, particularly those that are sensitive to AML/CFT risks, which may include but are not limited to: licensing status; geographical location and regulatory limitations or enforcement, sanctions imposed and politically exposed persons in control; Industry type; business credibility
  • Ensures client status recorded is up to date throughout the client lifecycle from on-boarding through to termination
  • Performs the periodic KYC reviews of client accounts
  • Amends existing clients’ accounts in compliance systems
  • Updates clients’ records in compliance folders
  • Receives and reviews documents and handles filing administration
  • Communicates with and supports other departments
  • Undertakes any additional or other compliance-related duties in accordance with the duties of the Compliance function and the Compliance business

Job Requirements

  • A relevant degree in Finance, Math, Sciences, Law, or similar is necessary
  • Interest in Financial Services and understanding of financial crime risks including money laundering; terrorist financing, fraud, or scams 
  • Experience in client on-boarding, KYC / customer due diligence 
  • Solid analytical, negotiation, and problem-solving skills 
  • Fluent in English, both verbal and written
  • Time management skills
  • Ability to communicate effectively with other departments within the Company or externally with our clients and business partners

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers 

All CVs will be handled with the utmost confidentiality.

HR Officer

HR Officer

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for an HR Officer to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Manages the recruitment cycle by preparing job descriptions, posting adverts, phone screenings, scheduling interviews, following up with all applicants etc.
  • Assists in the hiring process (from contract preparation to onboarding new joiners)
  • Arranges staff training and performance reviews
  • Maintains personnel records
  • Ensures holiday /sickness/absence records for all employees are recorded in the internal system and kept up to date
  • Handles HR software, analyzes data and prepares detailed reports
  • Assists in AdHoc Projects
  • Responsible for general administrative tasks

Job Requirements

  • Bachelor’s degree in Human Resources or any other relevant field
  • At least 3 years experience in a similar position
  • Excellent time management skills, able to prioritize in a fast-paced environment
  • Highly organized and disciplined approach to administration and record keeping
  • High level of integrity and confidentiality
  • Fluency in English – both verbal and written
  • Ability to work effectively under pressure
  • Knowledge of MS Office

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Merchant Onboarding Specialist

Merchant Onboarding Specialist

On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a Merchant Onboarding Specialist to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Always ensure that you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users
  • Responsible for the administration of the initial onboarding due diligence
  • Builds and maintains lasting relationships with customers as the primary point of contact in the onboarding and integration process
  • Responds to customer enquiries using various communication mediums as an active member of the relationship team
  • Ensures merchants are onboarded according to company’s policies and procedures
  • Undertakes due diligence procedures for the onboarding of clients (KYC)
  • Processes applications for the opening of new client accounts into the company’s systems for the Purpose of ‘Know Your Customer’ (KYC)
  • Responsible of the Client Liaison for the purposes of requesting, gathering and checking completeness of all merchants due diligence data, information and/or documentation required as per Company Procedures
  • Verifies the data, documentation / information for purpose of including checks of merchant incorporation status via company house/company registrar, regulators, specialist databases and public access databases
  • Identifies significant controllers and beneficial owners
  • Follows up with customers and identifies up-sale and new revenue possibilities, whilst identifying churn risks

Job Requirements

  • Proficiency in verbal and written English Skills
  • Prior experience with customer service or sales will be considered as an advantage
  • Previous experience in a similar position will be considered as an advantage
  • Strong dedication to quality customer service 
  • Ability to communicate effectively with clients 
  • Excellent analytical and problem-solving skills 
  • Ability to prioritize in a high-volume environment 
  • Excellent organizational skills and attention to detail
  • Confidence and interpersonal skills

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.

Job Summary

Nicosia

05/01/2023

Sales & Business Development

Permanent

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All CVs will be handled with the utmost confidentiality.

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All CVs will be handled with the utmost confidentiality.

QA Manager

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On behalf of our Client, a global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication, we are looking for a QA Manager to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities

  • Builds, establishes and manages the QA team/discipline for the business
  • Develops quality strategies for products and oversees the development and execution of software test plans and analysis of test results
  • Executes the activities of the software quality assurance function for maximum date and quality predictability, with effective risk awareness and management
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  • Clearly communicates QA results, concerns, project status and potential risks to project schedule to management and stakeholders in a timely manner
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  • Provides guidance, leadership, and training to QA members
  • Estimates, prioritizes, plans and coordinates testing activities for the QA team
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Job Requirements

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  • Excellent analytical and troubleshooting skills
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Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers

All CVs will be handled with the utmost confidentiality.