Customer Experience Officers (German, Polish, Italian Speakers)

Customer Experience Officers (German, Polish, Italian Speakers)

On behalf of our Client, a leading FinTech company, we are looking for Customer Experience Officers (German, Polish, Italian Speakers) to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Assists clients worldwide through live support chat
  • Replies to e-mails, assists with the opening of client accounts, amends existing accounts, maintains client records, and liaises with appropriate departments
  • Supports clients with technical and troubleshooting issues
  • Deals with complaints of a varying nature promptly and effectively
  • Provides support and troubleshoots on Meta Trader Platforms
  • Liaises with all departments to resolve issues
  • Liaises with the Compliance Officer regarding complaints and approval of accounts
  • Provides relevant information to clients regarding documents and materials for becoming a client
  • Follows up on missing and incorrect documentation
  • Onboards new clients, according to the KYC procedures and protocols established by the Compliance Department
  • Creates internal reports on deposits/withdrawals, etc.
  • Maintains accurate client records (KYC, Questionnaire)
  • Responsible for the efficient reconciliation of customer transactions, deposits and withdrawals
  • Coordinates with the dealing desk with regard to suspicious client trading activity
  • Liaises with the sales team to arrange for the timely receipt of client documentation
  • Forwards financial matters and requests to the Accounting Department
  • Liaises with the Head of the Back office for any queried issues
  • Responsible for AML Review of documents – Requests, reviews, and validates several AML documents including but not limited to Source of Funds (SOF) that may be needed from time to time, always in accordance with the relevant legal framework and the supervision of the AMLCO and the Compliance Department

Job Requirements

  • Previous experience in similar position is a must, for customer support and/or back office
  • CYSEC certificate would be considered a plus
  • Excellent use of Microsoft Office applications
  • Fluency in the German or Polish or Italian language is mandatory (both verbal and written
  • Excellent knowledge of the English language is mandatory (both verbal and written)
  • If required to be able to do shifts
  • Excellent spoken and written communication skills
  • Outstanding customer service skills
  • Strong Multitasking and time management skills
  • Ability to work efficiently under pressure and problem-solving aptitude

Benefits

  • An attractive remuneration package based on experience and qualifications
  • Medical insurance coverage after completion of probation
  • Provident Fund after completion of probation 
  • Friendly Working Environment with free coffee and fruits
  • Amazing opportunities for personal and career growth
  • Professional Body Subscriptions Allowance
  • Training, Learning & Development Opportunities
  • Parking Allowance

All CVs will be handled with the utmost confidentiality.

Support Officer

Support Officer

On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Responsible of dealing directly with clients’ queries over chat system, emails depending on how the query was initiated and to reply to the client within 24 hours
  • Resolves misunderstandings and handles “difficult” client in a polite and professional manner
  • Directs unresolved issues to designated people or departments, communicates and coordinates with them and responds to clients’ requests accordingly
  • Promotes the products and services offered by the company to the clients by means of chat system and e-mail
  • Provides feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeps up to date with promotions and products offered by the company
  • Maintains confidentiality and professionalism in all instances
  • Completes service-related tasks as requested by the manager
  • Reviews clients’ documents in the KYC system and replying to client emails related to account verification
  • Requests relevant documents from clients in case they are not provided
  • Follows and keeps up to date with new internal procedures
  • Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service

Job Requirements

  • Experience in customer care or any other relevant field
  • Knowledge of Arabic,Spanish,Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care, communicational and interpersonal skills
  • Excellent client handling and organizational skills
  • Business Acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge

All CVs will be handled with the utmost confidentiality.

Dealer

Dealer

On behalf of our Client, a leading FinTech company, we are looking for a Dealer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Monitors the operations of the trading platforms with regards to reception and transmission of client’s orders
  • Executes of client’s transactions
  • Follows daily procedures and produces daily reporting
  • Investigates, responds to clients queries in timely and accurately manner
  • Keeps up with daily market news and economic events
  • Investigates, troubleshoots, analyses various trading system performance, activities
  • Participates in Dealing Department projects
  • Assists the team and the key stake holders in their tasks 
  • Assists in developing new procedures and amending existing ones
  • Manages own exchange, wallet, staking and NFT platform with high attention to detail, minimum knowledge required

Job Requirements

  • BSc/MSc in Economic, Mathematics, Computer Science, Business and Management or a relevant field
  • From 1 to 2 years of previous experience in CIF, and/or Banking sector
  • Personal account trading experience, +2 year of trading preferably
  • Strong understanding of Crypto/ FX / Commodities etc. would be considered as an advantage
  • Excellent command of the English language (both verbal and written)
  • Ability to work on a shift rotation basis, and certain weekend shifts
  • Excellent knowledge with Microsoft Office and Excel 
  • Excellent organizational, detail oriented and time-management skills 
  • Strong programming skills and high mathematical acumen
  • Excellent communication, multitasking skills and strong analytical skills
  • Good Bridge and MT4/5 Platform/Manger/Admin Knowledge

Benefits

  • An attractive remuneration package based on experience and qualifications
  • Medical insurance coverage after completion of probation
  • Provident Fund after completion of probation 
  • Friendly Working Environment with free coffee and fruits
  • Amazing opportunities for personal and career growth
  • Professional Body Subscriptions Allowance
  • Training, Learning & Development Opportunities
  • Parking Allowance

All CVs will be handled with the utmost confidentiality.

Business Development Manager (Thai/Indonesian/Filipino Speaking)

Business Development Manager (Thai/Indonesian/Filipino Speaking)

On behalf of our client, a leading forex company, we are looking for a Business Development Manager (Thai/Indonesian/Filipino Speaking) to be working remotely.

Main Duties and Responsibilities

  • Creates partnerships in new or established markets
  • Assists with the on-boarding of partners
  • Represents the company at industry events and stays updated on industry trends
  • Presents, promotes, and sells products/services using solid arguments to existing and prospective customers
  • Establishes, develops, and maintains positive business and customer relationships
  • Uses a professional network to generate new business
  • Identifies new business opportunities, initiates business development activities, develops  and manages key client relationships among others
  • Achieves agreed upon sales targets and outcomes within schedule
  • Maintains a strong development pipeline according to the company’s strategy
  • Analyzes the territory/market’s potential, tracks sales and status reports
  • Coordinates sales efforts with marketing programs
  • Keeps up to date with the financial markets daily

Job Requirements

  • Previous experience in Business Development
  • High fluency in Thai or Indonesian or Filipino and English with excellent written and verbal communication skills
  • Strong client relationship management skills
  • Excellent communication and negotiation skills
  • Excellent ability to multitask

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year 

All CVs will be handled with the utmost confidentiality.

Client Relations Officer (Thai)

Client Relations Officer (Thai)

On behalf of our client, a leading forex company, we are looking for a Client Relations Officer (Thai – Remotely).

Main Duties and Responsibilities

  • Builds and maintains relationships with existing and prospective clients
  • Ensures customer satisfaction through professional communication
  • Promotes the company’s products and services in an effective manner
  • Handles client inquiries and ensures that high level service is provided
  • Performs personal clientele analysis and takes actions as required
  • Ensures compliance with the company’s legal guidelines and compliance procedures
  • Provides training to clients on the company’s products and software systems
  • Contributes to the team effort by achieving targeted results
  • Follows  up on queries and provides feedback to clients, ensures that they are receiving the best level of service
  • Cooperates effectively with other departments as necessary

Job Requirements

  • Degree in a business-related or any other field
  • At least 1-year previous experience as a Client Relations Officer or a similar position
  • Fluency in English and Thai 
  • Excellent negotiation skills
  • Outstanding communication and interpersonal skills
  • Dynamic and innovative
  • Self-motivated and target oriented
  • Strong computer literacy

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year 

All CVs will be handled with the utmost confidentiality.

Back Office Officer

Back Office Officer

On behalf of our client, a leading forex company, we are looking for a Back Office Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Oversees the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance and closures
  • Authorizes client withdrawals based on the company’s thresholds
  • Leads the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions
  • Resolves internal and external queries in a timely and professional manner
  • Leads and ensures effective implementation of know your client (KYC) procedure to all potential and existing clients
  • Prepares various regulatory reports related to back-office
  • Proactively measures and improves operational processes
  • Identifies and enhances internal procedures, systems, and controls
  • Communicates with other internal departments and the company’s partners
  • Provides a high level of communication and support to the company’s partners and white labels
  • Provides regular progress and management reporting, including KPI
  • Takes initiative, delegating effectively, and communicating clearly to meet the department’s goals
  • In addition to the above duties, the employee may from time to time be required to undertake additional or other duties

Job Requirements

  • University degree in Economics/Finance/Business or in a related field (preferable but not a must)
  • Previous experience in a similar position will be considered as an advantage
  • Good knowledge of Excel and other Microsoft Office tools
  • High fluency in English with excellent written and verbal communication skills
  • Capacity to work under pressure and with strict deadlines
  • Good communication and monitoring skills
  • Strong sense of professionalism, organisational and analytical skills
  • Self-learner and highly motivated individual
  • Ability to work on a rotating shift pattern (5x per week) 

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge

All CVs will be handled with the utmost confidentiality.

Junior Dealer

Junior Dealer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Junior Dealer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Monitors and maintains the department’s trading systems and tools
  • Monitors and hedges company level exposures according to established rules and guidelines
  • Works closely with other departments to ensure trading systems are fully operational and timely handling of related issues
  • Keeps abreast of market and economic developments
  • Works on shift schedule

Job Requirements

  • BSc/MSc in Mathematics, Statistics, Finance, Engineering or any other relevant field (first or upper second-class honours)
  • CySEC certification or CFA qualification will be an advantage
  • Strong analytical skills
  • Organised, methodological with a high attention to detail
  • Excellent oral and written communication skills in English
  • Excellent working knowledge of Microsoft Office tools

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

All CVs will be handled with the utmost confidentiality.