Job Sector: Forex
Business Development Manager
Business Development Manager
On behalf of our client, a forex company, we are looking for a Business Development Manager to based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Builds, develops and maintains strong professional business relationships with clients mainly by phone, email and social networks
- Promotes the Company’s products and services in an effective and efficient manner as to maintain an adequately high sales conversion ratio as stipulated by the KPIs set by the Company
- Researches, initiates and executes plans to develop partnerships with online affiliates, affiliates networks and Introducing Brokers (IBs)
- Handles leads generated and then contacts these prospective clients and sells the Company’s services
- Provides clients with ongoing updates on the market, investment strategy, positioning and account performance
- Provides existing and potential clients with general information regarding the Company’s platform and other services offered
- Assists clients with any platform/trading-related queries
- Provides training to clients on the Company’s products (including webinars) and trading systems
- Provides quality and efficient live support to existing and potential clients
- Meets daily, weekly and monthly targets set by the Company
- Identifies business development opportunities for the Company
- Liaises with the relevant department in the cases where clients have queries on specific issues related to that department and forwards clients’ complaints to the relevant department
- Provides troubleshooting and support for the basic functions of the trading platform
- Manages welcome calls/call back requests
- Posts information regarding Company’s products and services to relevant forums
- Follows up on queries and provides feedback to clients ensuring that they receive the best level of service
- Demonstrates the ability to interact and cooperates with colleagues, builds trust, communicates effectively, drives execution, focus on the customer, and demonstrates high integrity/meeting the company’s core values
- Follows the guidelines set by the compliance department according to CySEC requirements
- In addition to these duties, the Employee may be required to undertake additional or other duties within his capacity to meet the needs of the Employer’s business
Job Requirements
- University degree in Business Administration or related field
- Experience in business development or sales within the financial sector is a must
- Experience as a business development manager, sales executive or in a relevant role
- Excellent command of English
- Excellent command of Portuguese or German or Vietnamese will be considered an advantage
- Proven sales track record
- Strong negotiation and networking skills
- Excellent verbal and written communication skills
- Ability to work under pressure
Benefits
- Competitive remuneration package
- Medical insurance
- Rewarding company culture
- Friendly multinational environment
All CVs will be handled with the utmost confidentiality.
Job Summary
Limassol
26/07/2022
Forex
Permanent
Senior Compliance Officer
Senior Compliance Officer
On behalf of our client, a forex company, we are looking for a Senior Compliance Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Responsible for the assessment and ongoing monitoring of the constant compliance of the company with all applicable regulatory and legislative provisions
- Deals with all licenses the company holds; CySEC, ASIC and FCA
- Assists in obtaining new licenses in other jurisdictions and EMI license
- Provides research and efficient information on other regulators or any EMI processes and procedures
- Managed the day-to day operations of the AML/CFT function, including regular monitoring and assessment of the effective implementation of the internal AML/CFT policies and procedures
- Prepares the training and education material for the Company’s staff with respect to the AML/CFT function according to the Law
- Ensures that the company continues to remain in compliance with the regulations
- Provides assistance to the Head of Compliance for all compliance related matters
Job Requirements
- Degree in Law, Business or any other relevant filed
- At least 2 years of experience as a Compliance Officer within a CIF Company
- CySEC Advanced Certificate is a must
- Excellent command of the English language both verbally and written
- Legal background is a must
- Experience with EMIs is a major advantage
- Experience with licensing in other jurisdictions is a must
- Experience with compliance in other offshore jurisdictions and regulators
- Knowledge of legal requirements and controls
- Familiarity with industry practices and professional standards
- Excellent communication and teamwork skills
- Integrity and professional ethics
- Attention to detail
Benefits
- Competitive remuneration package
- Medical insurance
- Rewarding company culture
- Friendly multinational environment
All CVs will be handled with the utmost confidentiality.
Job Summary
Limassol
26/07/2022
Forex
Permanent
Recruiter
Recruiter
On behalf of our client, a forex company, we are looking for a Recruiter to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Attracting potential candidates through databases, headhunting, social media etc.
- Screen candidates by reviewing resumes and job applications, and performing phone screenings
- Be in contact with the recruitment agencies
- Manages the overall recruitment and selection process
- Supports current and future business needs through the development, engagement, motivation, and preservation of human capital
- Stays up to date with training needs and monitors training programs
- Provides recruitment reports to team managers
- Any other task that might be requested by the Management
Job Requirements
- Proven work experience as a Recruiter will be considered an advantage
- Forex/Fintech industry experience is highly advantageous
- Excellent oral and written communication skills in English
- People-oriented and results-driven
- Excellent active listening, negotiation, and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company
- Excellent communication and time management skills
Benefits
- Competitive remuneration package
- Medical insurance
- Rewarding company culture
- Friendly multinational environment
All CVs will be handled with the utmost confidentiality.
Job Summary
Limassol
22/07/2022
Forex
Permanent
Product Owner / Business Analyst
Product Owner / Business Analyst
On behalf of our client, a leading forex company, we are looking for a Product Owner/ Business Analyst to to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Liaises with business to confirm needed changes to the system and coordination when applying said changes
- Writes business requirements documentation in user story format along with use cases for new feature requests
- Analyses both product lines an overall profitability of the business
- Develops and monitor data quality metrics and ensure business data and reporting needs are met
- Creates logical and innovates solutions to complex business problems with a focus on automation and improvements to the customer experience
- Documents newly created solutions in project packages
- Prepares documentation on process flows and presenting them when needed
- Works closely with developers to ensure technical compatibility and end user satisfaction
- Defines business requirements and reporting them back to stakeholders
Job Requirements
- Degree in Engineering, Computer Science, or similar field
- Strong technology, analytical and communication skills
- Excellent command of the English language both verbal and written
- Must have strong attention to detail and organization skills
- Must be analytical with the capability to evaluate business objectives and come up with innovative solutions
- Experience in financial sector strongly preferred
- Analytical, quick-thinking and ability to quickly grasp what is required
Benefits
- Attractive remuneration package
- Quarterly bonuses based on personal performance
- Corporate fund
- Discretionary yearly bonus based on company’s performance
- Discount benefit card scheme
- Training opportunities for growth and expansion of knowledge
- Paid 21 days holidays per year
All CVs will be handled with the utmost confidentiality.
Job Summary
Cyprus
20/07/2022
Forex
Permanent
Support Officer (Thai speaking)
Support Officer (Thai speaking)
On behalf of our client, a leading forex company, we are looking for a Support Officer (Thai speaking) to be based at their offices in Limassol, Cyprus.
Main Duties & Responsibilities
- Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours
- Resolves misunderstandings and handles “difficult” client in a polite and professional manner
- Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
- Promotes the products and services offered by the company to the clients by means of chat system and e-mail
- Provides feedback on the development of the products and services offered by the company according to the interaction with clients
- Keeps up to date with promotions and products offered by the company
- Maintains confidentiality and professionalism in all instances
- Completes service-related tasks as requested by the manager
- Reviews clients’ documents in the KYC system and replies to client emails related to account verification
- Requests relevant documents from clients in case they are not provided
- Follows and keeps up to date with new internal procedures
- Acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service
Job Requirements
- Experience in customer care or any other relevant field
- Native speaker of Thai is must
- Strong English communication skills, both written and verbal are a must
- Strong customer care skills
- Excellent client handling skills
- Strong communication and interpersonal skills
- Excellent organisational skills
- Business acumen
- Teamwork and problem-solving skills
- Hard working and able to cope under pressure
- Excellent computer literacy
Benefits
- Attractive remuneration package
- Quarterly bonuses based on personal performance
- Corporate fund
- Discretionary yearly bonus based on company’s performance
- Discount benefit card scheme
- Training opportunities for growth and expansion of knowledge
All CVs will be handled with the utmost confidentiality.
Job Summary
Limassol
19/07/2022
Forex
Back Office Officer
Back Office Officer
On behalf of our client, a leading forex company, we are looking for a Back Office Officer to be based at their offices in Paphos, Cyprus.
Main Duties and Responsibilities
- Oversees the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance and closures
- Authorizes client withdrawals based on the company’s thresholds
- Leads the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions
- Resolves internal and external queries in a timely and professional manner
- Leads and ensures effective implementation of know your client (KYC) procedure to all potential and existing clients
- Prepares various regulatory reports related to back-office
- Proactively measures and improves operational processes
- Identifies and enhances internal procedures, systems, and controls
- Communicates with other internal departments and the company’s partners
- Provides a high level of communication and support to the company’s partners and white labels
- Provides regular progress and management reporting, including KPI
- Takes initiative, delegating effectively, and communicating clearly to meet the department’s goals
- In addition to the above duties, the employee may from time to time be required to undertake additional or other duties
Job Requirements
- University degree in Economics/Finance/Business or in a related field (preferable but not a must)
- Previous experience in a similar position will be considered as an advantage
- Good knowledge of Excel and other Microsoft Office tools
- High fluency in English with excellent written and verbal communication skills
- Capacity to work under pressure and with strict deadlines
- Good communication and monitoring skills
- Strong sense of professionalism, organisational and analytical skills
- Self-learner and highly motivated individual
- Ability to work on a rotating shift pattern (5x per week)
Benefits
- Attractive remuneration package
- Quarterly bonuses based on personal performance
- Corporate fund
- Discretionary yearly bonus based on company’s performance
- Discount benefit card scheme
- Training opportunities for growth and expansion of knowledge
All CVs will be handled with the utmost confidentiality.
Job Summary
Paphos
19/07/2022
Forex
Retention Agent
Retention Agent
On behalf of our client, a leading forex company, we are looking for a Retention Agent to be based at their offices in Limassol, Cyprus.
Main Duties & Responsibilities
- Builds and maintains relationships with new and existing clients
- Ensures customer satisfaction through professional communication
- Promotes the company’s products and services in an effective manner
- Handles client inquiries and ensures that high level service is provided
- Performs personal clientele analysis and takes actions as required
- Ensures compliance with the company’s legal guidelines and compliance procedures
- Contributes to the team effort by achieving targeted results
- Cooperates effectively with other departments as necessary
Job Requirements
- Degree in a business related field will be a plus
- At least 1 year previous experience in Retention or similar position in a financial services company is a must
- Fluent in English is a must
- Knowledge of Thai, Indonesian or Chinese, will be considered an advantage
- Excellent negotiation skills
- Outstanding communication and interpersonal skills
- Dynamic and innovative
- Self-motivated and target oriented
- Strong computer literacy
Benefits
- Attractive remuneration package
- Corporate fund
- Discount benefit card scheme
- Training opportunities for growth and expansion of knowledge
- Paid 21 days holidays per year
All CVs will be handled with the utmost confidentiality.
Job Summary
Cyprus
06/07/2022
Forex
Permanent
Conversion Agent
Conversion Agent
On behalf of our client, a leading forex company, we are looking for a Conversion Agent to be based at their offices in Limassol, Cyprus.
Main Duties & Responsibilities
- Generates and develops trading clients from new leads
- Maintains a high volume of client contact via phone and chat
- Provides training to clients on the company’s products and trading systems
- Ensures customer satisfaction through professional communication
- Promotes the company’s products and services in an effective manner
- Pursues on queries and provides feedback to customer ensuring that clients receive the best level of service
- Ensures compliance with the company’s legal guidelines and compliance procedures
- Contributes to the team effort by achieving targeted results
- Cooperates effectively with other departments as necessary
Job Requirements
- Degree in a business related field will be a plus
- At least 1 year previous experience in Conversion or similar position in a financial services company is a must
- Fluent in English language is a must
- Knowledge of Thai, Indonesian or Chinese, will be considered an advantage
- Excellent negotiation skills
- Outstanding communication and interpersonal skills
- Dynamic and innovative
- Self-motivated and target oriented
- Strong computer literacy
Benefits
- Attractive remuneration package
- Corporate fund
- Discount benefit card scheme
- Training opportunities for growth and expansion of knowledge
- Paid 21 days holidays per year
All CVs will be handled with the utmost confidentiality.
Job Summary
Cyprus
05/07/2022
Forex
Permanent
Support Officer
Support Officer
On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Limassol and Nicosia, Cyprus.
Main Duties & Responsibilities
- Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours
- Resolves misunderstandings and handles “difficult” client in a polite and professional manner
- Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
- Promotes the products and services offered by the company to the clients by means of chat system and e-mail
- Provides feedback on the development of the products and services offered by the company according to the interaction with clients
- Keeps up to date with promotions and products offered by the company
- Maintains confidentiality and professionalism in all instances
- Completes service-related tasks as requested by the manager
- Reviews clients’ documents in the KYC system and replies to client emails related to account verification
- Requests relevant documents from clients in case they are not provided
- Follows and keeps up to date with new internal procedures
- Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service
Job Requirements
- Experience in customer care or any other relevant field
- Knowledge of Arabic, Spanish, Portuguese, French, Hindi, Urdu, Thai, Malay or Indonesian will be considered an advantage
- Strong English communication skills, both written and verbal are a must
- Strong customer care skills
- Excellent client handling skills
- Strong communication and interpersonal skills
- Excellent organisational skills
- Business acumen
- Teamwork and problem-solving skills
- Hard working and able to cope under pressure
- Excellent computer literacy
- Willingness to do morning, afternoon and night shifts on a weekly basis
- Valid work permit required
Benefits
- Attractive remuneration package
- Quarterly bonuses based on personal performance
- Corporate fund
- Discretionary yearly bonus based on company’s performance
- Discount benefit card scheme
- Training opportunities for growth and expansion of knowledge
All CVs will be handled with the utmost confidentiality.
Job Summary
Cyprus
15/03/2022
Forex
Permanent
Junior Dealer
Junior Dealer
On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Junior Dealer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Monitors and maintains the department’s trading systems and tools
- Monitors and hedges company level exposures according to established rules and guidelines
- Works closely with other departments to ensure trading systems are fully operational and timely handling of related issues
- Keeps abreast of market and economic developments
- Works on shift schedule
Job Requirements
- BSc/MSc in Mathematics, Statistics, Finance, Engineering or any other relevant field (first or upper second-class honours)
- CySEC certification or CFA qualification will be an advantage
- Strong analytical skills
- Organised, methodological with a high attention to detail
- Excellent oral and written communication skills in English
- Excellent working knowledge of Microsoft Office tools
Benefits
- Attractive remuneration package plus performance related reward
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All CVs will be handled with the utmost confidentiality.
Job Summary
Limassol
17/01/2022
Forex
Permanent