Business Development Manager

Business Development Manager

On behalf of our client, a forex company, we are looking for a Business Development Manager to based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Builds, develops and maintains strong professional business relationships with clients mainly by phone, email and social networks
  • Promotes the Company’s products and services in an effective and efficient manner as to maintain an adequately high sales conversion ratio as stipulated by the KPIs set by the Company
  • Researches, initiates and executes plans to develop partnerships with online affiliates, affiliates networks and Introducing Brokers (IBs) 
  • Handles leads generated and then contacts these prospective clients and sells the Company’s services
  • Provides clients with ongoing updates on the market, investment strategy, positioning and account performance
  • Provides existing and potential clients with general information regarding the Company’s platform and other services offered
  • Assists clients with any platform/trading-related queries
  • Provides training to clients on the Company’s products (including webinars) and trading systems
  • Provides quality and efficient live support to existing and potential clients
  • Meets daily, weekly and monthly targets set by the Company
  • Identifies business development opportunities for the Company
  • Liaises with the relevant department in the cases where clients have queries on specific issues related to that department and forwards clients’ complaints to the relevant department
  • Provides troubleshooting and support for the basic functions of the trading platform
  • Manages welcome calls/call back requests
  • Posts information regarding Company’s products and services to relevant forums
  • Follows up on queries and provides feedback to clients ensuring that they receive the best level of service
  • Demonstrates the ability to interact and cooperates with colleagues, builds trust, communicates effectively, drives execution, focus on the customer, and demonstrates high integrity/meeting the company’s core values 
  • Follows the guidelines set by the compliance department according to CySEC requirements
  • In addition to these duties, the Employee may be required to undertake additional or other duties within his capacity to meet the needs of the Employer’s business

Job Requirements

  • University degree in Business Administration or related field
  • Experience in business development or sales within the financial sector is a must 
  • Experience as a business development manager, sales executive or in a relevant role
  • Excellent command of English
  • Excellent command of Portuguese or German or Vietnamese will be considered an advantage 
  • Proven sales track record 
  • Strong negotiation and networking skills
  • Excellent verbal and written communication skills
  • Ability to work under pressure

Benefits

  • Competitive remuneration package
  • Medical insurance
  • Rewarding company culture
  • Friendly multinational environment 

All CVs will be handled with the utmost confidentiality.

Senior Compliance Officer

Senior Compliance Officer

On behalf of our client, a forex company, we are looking for a Senior Compliance Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Responsible for the assessment and ongoing monitoring of the constant compliance of the company with all applicable regulatory and legislative provisions
  • Deals with all licenses the company holds; CySEC, ASIC and FCA
  • Assists in obtaining new licenses in other jurisdictions and EMI license
  • Provides research and efficient information on other regulators or any EMI processes and procedures
  • Managed the day-to day operations of the AML/CFT function, including regular monitoring and assessment of the effective implementation of the internal AML/CFT policies and procedures
  • Prepares the training and education material for the Company’s staff with respect to the AML/CFT function according to the Law
  • Ensures that the company continues to remain in compliance with the regulations
  • Provides assistance to the Head of Compliance for all compliance related matters

Job Requirements

  • Degree in Law, Business or any other relevant filed
  • At least 2 years of experience as a Compliance Officer within a CIF Company
  • CySEC Advanced Certificate is a must
  • Excellent command of the English language both verbally and written
  • Legal background is a must
  • Experience with EMIs is a major advantage
  • Experience with licensing in other jurisdictions is a must
  • Experience with compliance in other offshore jurisdictions and regulators 
  • Knowledge of legal requirements and controls
  • Familiarity with industry practices and professional standards
  • Excellent communication and teamwork skills
  • Integrity and professional ethics
  • Attention to detail

Benefits

  • Competitive remuneration package
  • Medical insurance
  • Rewarding company culture
  • Friendly multinational environment 

All CVs will be handled with the utmost confidentiality.

Recruiter

Recruiter

On behalf of our client, a forex company, we are looking for a Recruiter to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities:

  • Attracting potential candidates through databases, headhunting, social media etc.
  • Screen candidates by reviewing resumes and job applications, and performing phone screenings
  • Be in contact with the recruitment agencies
  • Manages the overall recruitment and selection process
  • Supports current and future business needs through the development, engagement, motivation, and preservation of human capital
  • Stays up to date with training needs and monitors training programs
  • Provides recruitment reports to team managers
  • Any other task that might be requested by the Management

Job Requirements

  • Proven work experience as a Recruiter will be considered an advantage
  • Forex/Fintech industry experience is highly advantageous
  • Excellent oral and written communication skills in English
  • People-oriented and results-driven
  • Excellent active listening, negotiation, and presentation skills
  • Competence to build and effectively manage interpersonal relationships at all levels of the company
  • Excellent communication and time management skills

Benefits

  • Competitive remuneration package
  • Medical insurance
  • Rewarding company culture
  • Friendly multinational environment 

All CVs will be handled with the utmost confidentiality.

Product Owner / Business Analyst

Product Owner / Business Analyst

On behalf of our client, a leading forex company, we are looking for a Product Owner/ Business Analyst to to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Liaises with business to confirm needed changes to the system and coordination when applying said changes
  • Writes business requirements documentation in user story format along with use cases for new feature requests
  • Analyses both product lines an overall profitability of the business
  • Develops and monitor data quality metrics and ensure business data and reporting needs are met
  • Creates logical and innovates solutions to complex business problems with a focus on automation and improvements to the customer experience
  • Documents newly created solutions in project packages
  • Prepares documentation on process flows and presenting them when needed
  • Works closely with developers to ensure technical compatibility and end user satisfaction
  • Defines business requirements and reporting them back to stakeholders

Job Requirements

  • Degree in Engineering, Computer Science, or similar field
  • Strong technology, analytical and communication skills
  • Excellent command of the English language both verbal and written
  • Must have strong attention  to detail and organization skills
  • Must be analytical with the capability to evaluate business objectives and come up with innovative solutions
  • Experience in financial sector strongly preferred
  • Analytical, quick-thinking and ability to quickly grasp what is required

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year


All CVs will be handled with the utmost confidentiality.

Support Officer (Thai speaking)

Support Officer (Thai speaking)

On behalf of our client, a leading forex company, we are looking for a Support Officer (Thai speaking) to be based at their offices in Limassol, Cyprus

Main Duties & Responsibilities

  • Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours
  • Resolves misunderstandings and handles “difficult” client in a polite and professional manner
  • Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
  • Promotes the products and services offered by the company to the clients by means of chat system and e-mail
  • Provides feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeps up to date with promotions and products offered by the company
  • Maintains confidentiality and professionalism in all instances
  • Completes service-related tasks as requested by the manager
  • Reviews clients’ documents in the KYC system and replies to client emails related to account verification
  • Requests relevant documents from clients in case they are not provided
  • Follows and keeps up to date with new internal procedures
  • Acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service

 Job Requirements

  • Experience in customer care or any other relevant field
  • Native speaker of Thai is must
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge

All CVs will be handled with the utmost confidentiality.

Back Office Officer

Back Office Officer

On behalf of our client, a leading forex company, we are looking for a Back Office Officer to be based at their offices in Paphos, Cyprus.

Main Duties and Responsibilities

  • Oversees the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance and closures
  • Authorizes client withdrawals based on the company’s thresholds
  • Leads the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions
  • Resolves internal and external queries in a timely and professional manner
  • Leads and ensures effective implementation of know your client (KYC) procedure to all potential and existing clients
  • Prepares various regulatory reports related to back-office
  • Proactively measures and improves operational processes
  • Identifies and enhances internal procedures, systems, and controls
  • Communicates with other internal departments and the company’s partners
  • Provides a high level of communication and support to the company’s partners and white labels
  • Provides regular progress and management reporting, including KPI
  • Takes initiative, delegating effectively, and communicating clearly to meet the department’s goals
  • In addition to the above duties, the employee may from time to time be required to undertake additional or other duties

Job Requirements

  • University degree in Economics/Finance/Business or in a related field (preferable but not a must)
  • Previous experience in a similar position will be considered as an advantage
  • Good knowledge of Excel and other Microsoft Office tools
  • High fluency in English with excellent written and verbal communication skills
  • Capacity to work under pressure and with strict deadlines
  • Good communication and monitoring skills
  • Strong sense of professionalism, organisational and analytical skills
  • Self-learner and highly motivated individual
  • Ability to work on a rotating shift pattern (5x per week) 

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge

All CVs will be handled with the utmost confidentiality.

Retention Agent

Retention Agent

On behalf of our client, a leading forex company, we are looking for a Retention Agent to be based at their offices in Limassol, Cyprus

Main Duties & Responsibilities

  • Builds and maintains relationships with new and existing clients
  • Ensures customer satisfaction through professional communication
  • Promotes the company’s products and services in an effective manner
  • Handles client inquiries and ensures that high level service is provided
  • Performs personal clientele analysis and takes actions as required
  • Ensures compliance with the company’s legal guidelines and compliance procedures
  • Contributes to the team effort by achieving targeted results
  • Cooperates effectively with other departments as necessary

Job Requirements

  • Degree in a business related field will be a plus
  • At least 1 year previous experience in Retention or similar position in a financial services company is a must
  • Fluent in English is a must
  • Knowledge of Thai, Indonesian or Chinese, will be considered an advantage
  • Excellent negotiation skills
  • Outstanding communication and interpersonal skills
  • Dynamic and innovative
  • Self-motivated and target oriented
  • Strong computer literacy

Benefits

  • Attractive remuneration package 
  • Corporate fund  
  • Discount benefit card scheme  
  • Training opportunities for growth and expansion of knowledge 
  • Paid 21 days holidays per year 

All CVs will be handled with the utmost confidentiality.

Conversion Agent

Conversion Agent

On behalf of our client, a leading forex company, we are looking for a Conversion Agent to be based at their offices in Limassol, Cyprus

Main Duties & Responsibilities

  • Generates and develops trading clients from new leads
  • Maintains a high volume of client contact via phone and chat
  • Provides training to clients on the company’s products and trading systems
  • Ensures customer satisfaction through professional communication
  • Promotes the company’s products and services in an effective manner
  • Pursues on queries and provides feedback to customer ensuring that clients receive the best level of service
  • Ensures compliance with the company’s legal guidelines and compliance procedures
  • Contributes to the team effort by achieving targeted results
  • Cooperates effectively with other departments as necessary

Job Requirements

  • Degree in a business related field will be a plus
  • At least 1 year previous experience in Conversion or similar position in a financial services company is a must
  • Fluent in English language is a must
  • Knowledge of Thai, Indonesian or Chinese, will be considered an advantage
  • Excellent negotiation skills
  • Outstanding communication and interpersonal skills
  • Dynamic and innovative
  • Self-motivated and target oriented
  • Strong computer literacy

Benefits

  • Attractive remuneration package 
  • Corporate fund  
  • Discount benefit card scheme  
  • Training opportunities for growth and expansion of knowledge 
  • Paid 21 days holidays per year 

All CVs will be handled with the utmost confidentiality.

Support Officer

Support Officer

On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Limassol and Nicosia, Cyprus

Main Duties & Responsibilities

  • Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours
  • Resolves misunderstandings and handles “difficult” client in a polite and professional manner
  • Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
  • Promotes the products and services offered by the company to the clients by means of chat system and e-mail
  • Provides feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeps up to date with promotions and products offered by the company
  • Maintains confidentiality and professionalism in all instances
  • Completes service-related tasks as requested by the manager
  • Reviews clients’ documents in the KYC system and replies to client emails related to account verification
  • Requests relevant documents from clients in case they are not provided
  • Follows and keeps up to date with new internal procedures
  • Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service

Job Requirements

  • Experience in customer care or any other relevant field
  • Knowledge of Arabic, Spanish, Portuguese, French, Hindi, Urdu, Thai, Malay or Indonesian will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

Benefits

  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge

All CVs will be handled with the utmost confidentiality.

Junior Dealer

Junior Dealer

On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Junior Dealer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Monitors and maintains the department’s trading systems and tools
  • Monitors and hedges company level exposures according to established rules and guidelines
  • Works closely with other departments to ensure trading systems are fully operational and timely handling of related issues
  • Keeps abreast of market and economic developments
  • Works on shift schedule

Job Requirements

  • BSc/MSc in Mathematics, Statistics, Finance, Engineering or any other relevant field (first or upper second-class honours)
  • CySEC certification or CFA qualification will be an advantage
  • Strong analytical skills
  • Organised, methodological with a high attention to detail
  • Excellent oral and written communication skills in English
  • Excellent working knowledge of Microsoft Office tools

Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

All CVs will be handled with the utmost confidentiality.