On behalf of our client, a leading forex company, we are looking for a Client Lifecycle Manager to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Develops and executes strategies for managing client relationships throughout their lifecycle, maximizing client engagement and retention.
- Analyzes client behavior and market trends to identify opportunities for service improvements and personalized client interactions.
- Collaborates with marketing and support teams to ensure a cohesive client experience and address client needs effectively.
- Manages CRM systems, ensuring accurate data collection and analysis for informed decision-making.
- Oversees the onboarding process, ensuring compliance with regulatory standards and a smooth start for new clients.
- Implements targeted communication and marketing campaigns for different segments of the client base.
- Monitors and reports on client lifecycle metrics, providing insights and recommendations to senior management.
- Stays up-to-date with developments in the financial services industry and regulatory changes, adapting strategies as necessary.
Job Requirements
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- A minimum of 2 years of experience in client lifecycle management or data analysis, preferably in the financial services sector.
- Proficient in data analytics tools.
- Demonstrated ability to develop and implement successful client relationship strategies.
- Strong understanding of the financial services industry and regulatory environment.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work in a fast-paced and dynamic setting.
Benefits
- Attractive remuneration package
- Quarterly bonuses based on personal performance
- Corporate fund scheme
- Discretionary yearly bonus based on company’s and personal performance
- Discount benefit card
- Friday Lunch and daily snacks and beverages at the office
- Training opportunities for growth and personal development
- Paid 21 days holidays per year
All CVs will be handled with the utmost confidentiality.
