On behalf of our client, a specialized company for outsourced omnichannel customer support, experience, and complaint handling, we are looking for a Dispute Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Prepares and submits dispute letters in response to chargebacks and pre‑chargebacks, ensuring all necessary documentation and evidence are included to support the dispute process
- Conducts daily pre‑chargeback checks to identify and address potential chargeback risks before they escalate. Reviews and monitors transactions for any signs of suspicious activity
- Maintains accurate and up‑to‑date records of chargebacks and risk refunds in both the CRM system and Excel files. Ensures that all information is properly documented and readily available for analysis and reporting
- Monitors and tracks fraud ratios on an ongoing basis. Alerts the team immediately if there is a significant spike or increase in fraudulent activities and collaborates to investigate and resolve the issue
- Tracks and analyzes key risk metrics and key risk indicators (KRIs) to identify emerging threats. Provides early warning signals to mitigate potential risks to the business
- Tracks and investigates chargeback and fraud‑related incidents to determine their root causes. Works with internal teams to recommend and implement corrective actions and preventive measures in a timely manner.
- Stays updated on industry regulations, chargeback policies, and best practices in risk management. Ensures that all chargeback and fraud prevention activities comply with relevant laws and regulations
- Provides regular reports on chargeback trends, fraud activity, and risk metrics. Collaborates with cross‑functional teams, such as fraud prevention, customer service, and finance, to develop effective chargeback prevention strategies
- Identifies opportunities to improve chargeback management processes proactively. Contributes to the development and implementation of best practices to reduce chargebacks and minimize financial losses
Job Requirements:
- Proven experience in chargeback dispute management, fraud prevention, or risk management
- Experience with chargeback management or risk management tools.
- Familiarity with the financial services, e-commerce, or payment processing industries
- Understanding of regulatory requirements for chargebacks and fraud management
- Strong knowledge of chargeback processes, including dispute letter preparation and resolution
- Experience with CRM systems, Excel (advanced functions such as pivot tables, VLOOKUP), and data management
- Excellent analytical skills with the ability to track, monitor, and interpret risk metrics and key indicators.
- Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment
- Knowledge of fraud detection methods and chargeback prevention strategies
Benefits:
- Competitive salary
- Private health insurance
- Discretional bonus
- Referral bonus
- Flexible working hours
- Corporate lunch every Friday
- Corporate and social events
- Professional growth and training opportunities
All CVs will be handled with the utmost confidentiality.
