On behalf of our client, a specialized company for outsourced omnichannel customer support, experience, and complaint handling, we are looking for a Dispute Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Prepares and submits dispute letters in response to chargebacks and pre‑chargebacks, ensuring all necessary documentation and evidence are included to support the dispute process
- Conducts daily pre‑chargeback checks to identify and address potential chargeback risks before they escalate
- Reviews and monitors transactions for any signs of suspicious activity
- Maintains accurate and up‑to‑date records of chargebacks and risk refunds in both the CRM system and Excel files
- Ensures that all information is properly documented and readily available for analysis and reporting
- Monitors and tracks fraud ratios on an ongoing basis
- Alerts the team immediately if there is a significant spike or increase in fraudulent activities and collaborates to investigate and resolve the issue
- Tracks and analyzes key risk metrics and key risk indicators (KRIs) to identify emerging threats
- Provides early warning signals to mitigate potential risks to the business
- Tracks and investigates chargeback and fraud‑related incidents to determine their root causes
- Works with internal teams to recommend and implement corrective actions and preventive measures in a timely manner.
- Stays updated on industry regulations, chargeback policies, and best practices in risk management
- Ensures that all chargeback and fraud prevention activities comply with relevant laws and regulations
- Provides regular reports on chargeback trends, fraud activity, and risk metrics
- Collaborates with cross‑functional teams, such as fraud prevention, customer service, and finance, to develop effective chargeback prevention strategies
- Identifies opportunities to improve chargeback management processes proactively
- Contributes to the development and implementation of best practices to reduce chargebacks and minimize financial losses
Job Requirements:
- Proven experience in chargeback dispute management, fraud prevention, or risk management
- Experience with chargeback management or risk management tools
- Familiarity with the financial services, e-commerce, or payment processing industries
- Understanding of regulatory requirements for chargebacks and fraud management
- Strong knowledge of chargeback processes, including dispute letter preparation and resolution
- Experience with CRM systems, Excel (advanced functions such as pivot tables, VLOOKUP), and data management
- Excellent analytical skills with the ability to track, monitor, and interpret risk metrics and key indicators.
- Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment
- Knowledge of fraud detection methods and chargeback prevention strategies
Benefits:
- Competitive salary
- Private health insurance
- Discretional bonus
- Referral bonus
- Flexible working hours
- Corporate lunch every Friday
- Corporate and social events
- Professional growth and training opportunities
All CVs will be handled with the utmost confidentiality.
