On behalf of our client, a Financial Services provider, we are looking for a Payment Support Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Communicates with banks and payment providers to ensure smooth transactions.
- Monitors and responds to sales inquiries in a timely and accurate manner.
- Clear and respond to emails, messages, and requests on time.
- Assists in payment provider setups via the cashier.
- Supports continuous improvement efforts and updates the internal knowledge base.
- Reports issues and provides information to payment providers.
- Ensures completion of assigned tasks within the business day.
- Liaises with correspondent banks and third-party payment providers on any issues related to payments.
Job Requirements
- A Bachelor’s Degree in Business Administration, Finance, Accounting or related fields, will be considered a plus.
- 1+ years of experience in a similar role or onboarding-focused role within the financial services industry.
- Experience and knowledge of payment industry regulations, standards, and processes.
- Excellent verbal and written communication skills with experience in working with cross-functional teams and stakeholders.
- Experience working with PSPs and an understanding of industry trends and potential challenges.
- Attention to detail and a commitment to accuracy in documentation and contract management.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Proficient in Microsoft Office Suite with strong Excel skills.
Benefits
- Attractive remuneration package according to qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Discretionary performance bonus and annual salary review.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
All CVs will be handled with the utmost confidentiality.
