On behalf of our client, a specialized company for outsourced omnichannel customer support, experience, and complaint handling, we are looking for a Quality Control Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Participates in the assessment and investigation of complaints.
- Provides reports according to the company’s Quality Control standards and guidelines.
- Ensure compliance with quality standards by studying inbound and outbound monitoring.
- Conducts support, provide guidance and demonstrate reports for Conversion and Retention calls with misconducted calls and/or flag investigation.
- Be responsible for call reports from client complaints, providing Flags Tittle explanation for regulated as required.
- Provides recommendations to influence improvements on quality activities and inspections.
- Performs any other related duties as assigned.
Job Requirements:
- BSc Degree Quality Management, Engineering or any related field.
- 2-3 years of experience in a similar role within the forex/fintech industry.
- Strong attention to detail and In-depth understanding of industry standards.
- Excellent communication skills both verbal and written in English.
- Skilled in problem solving, punctuality, ability to work under pressure.
- Familiarity with quality control tools and CRM systems.
- Excellent knowledge of Microsoft Office.
Benefits:
- Attractive remuneration package according to qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Discretionary performance bonus and annual salary review.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
All CVs will be handled with the utmost confidentiality.
