On behalf of our client, a specialized company for outsourced omnichannel customer support, experience, and complaint handling, we are looking for a Back Office Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Processes deposits, withdrawals and refunds based on the established policies and procedures
- Ensures compliance with the company’s anti-money laundering procedures
- Assists internally all departments with any issues related to client funds
- Assists and coordinating with sales/relation/support teams of the company’s shift
- Maintains records in relation to clients’ transactions
- Prepares customer balances and reconciling accordingly
- Provides suggestions on system enhancements
- Performs other ad hoc tasks as requested
Job Requirements:
- At least 1 year of experience in a similar role is a must.
- Good understanding of banking and third-party payment provider systems.
- Ability to work as part of a team.
- Fluency in English Language is a must.
- Computer literate and knowledge of Microsoft Office software
- Bachelor’s degree in business/accounting/finance/economics or related field will be considered as an advantage.
- Strong attention to detail and procedures
- Knowledge of CRM platforms will be considered as an advantage.
- The successful candidate should be able to work on rotation shifts 07:00-16:00, 08:00-17:00 and 09:00-18:00, and certain public holidays when requested.
Benefits:
- Attractive remuneration package according to qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Discretionary performance bonus and annual salary review.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
All CVs will be handled with the utmost confidentiality.
