On behalf of our client, a company offering banking, legal counsel, and dealing support, we are looking for a Client Relations Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Responsible for handling, investigating, and resolving customer complaints within given timeframes through various mediums, including telephone and email.
- Obtains necessary information and updates from other departments regarding the resolution of the complaints.
- Presents detailed summaries of complaints to the Head of Department.
- Negotiates suitable resolutions to complaints with clients.
- Ensures that all formal replies are provided accordingly, depending on the task.
- Provides complaint-related reports as requested.
- Ensures tickets and data capture are accurate and timely.
- Performs any other related duties as assigned.
Job Requirements
- Bachelor’s degree in any related field.
- 3 years of experience in the forex industry will be considered an advantage.
- Previous experience as account managers, support agents, back office, compliance.
- Languages: English, German, Japanese, and Korean are highly preferred.
- Experience with ticketing systems and CRM.
- Excellent knowledge of Microsoft Office (Excel, Word).
- Fluent in English (verbal and written).
- Skilled in problem solving, punctuality, and the ability to work under pressure.
- Ability to handle large amounts of data.
- Attention to details and the ability to follow procedures.
Benefits
- Competitive salary
- Private health insurance
- Discretional bonus
- Referral bonus
- Flexible working hours
- Corporate lunch every Friday
- Corporate and social events
- Professional growth and training opportunities
All CVs will be handled with the utmost confidentiality.
