Main Duties and Responsibilities:
- Helps internal and external customers,
- Contacts other departments when there is an issue to be solved,
- Keeps customer request queues as low as possible,
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
- Handles customer request queues assigned accordingly to workload,
- Have a high knowledge of products offered by the company,
- Attends team meetings and activities,
- Takes over in the absence of their Line Manager,
- Escalates Technical Issues
- Responsible for the Emergency Procedure
- Chats and Emails quality assurance
- Analyzes any promotion before it’s launched
- Responsible for the Banned procedure
Job Requirements:
- Graduation of high school or post-secondary school
- Work experience preferably at least one year
- Strong communication skills
- knowledge of Internet related software
- Fluency in German both written and spoken
Benefits:
- Gym/Fitness monthly allowance
- Fresh fruit and hot drinks in the office
- Medical Insurance
- LYRA Wellbeing Employee App
- Discretionary annual performance bonus
This position will be on shift bases 7 days, 40hrs per week.
