Main Duties and Responsibilities:
- Helping internal and external customers,
- Contacting other departments when there is an issue to be solved,
- Keeping customer request queues as low as possible,
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
- Handling customer request queues assigned accordingly to workload,
- Having a high knowledge of products offered by the company,
- Attending team meetings and activities,
- Taking over in the absence of their Line Manager,
- Escalating Technical Issues
- Responsible for the Emergency Procedure;
- Chat and Email quality assurance;
- Analyzing any promotion before it’s launched;
- Responsible for the Banned procedure.
Job Requirements:
- Graduation of high school or post-secondary school
- Work experience preferably at least one year
- Skills – strong communication skills; knowledge of Internet related software
- Fluency in German both written and spoken
Benefits:
- Gym/Fitness monthly allowance
- Fresh fruit and hot drinks in the office
- Medical Insurance
- LYRA Wellbeing Employee App
- Discretionary annual performance bonus
This position will be on shift bases 7 days, 40hrs per week.
