On behalf of our client, a leading telecoms solutions provider we are looking for an NOC Support Officer to be based at their offices in Nicosia, Cyprus.
Main Duties and Responsibilities:
- Continuously monitors international voice, SMS, VSAT, TDM, and VoIP links to maintain network availability and performance
- Responds to network incidents, alarms, and outages following established procedures and protocols
- Logs and tracks network incidents and service requests using a ticketing system
- Ensures timely responses, documents resolution steps, and escalates issues as needed
- Takes proactive measures to address network anomalies and performance issues
- Implements preventive actions to reduce incidents and enhance network reliability
- Maintains comprehensive documentation of network configurations, procedures, and incident reports
- Updates network diagrams and documentation to reflect changes and improvements
- Uses knowledge in networking, VoIP, and SMS to enhance network service monitoring and management
- Troubleshoots and analyzes network issues, taking traces for SIP, SS7, and SMS flows
- Analyzes network traffic patterns, volume, and quality to ensure optimal service delivery
- Proactively detects and investigates irregularities or anomalies in voice and SMS traffic
- Monitors the status and performance of network equipment and assets, ensuring optimal functionality
- Oversees interconnections with customers for efficient voice and SMS traffic exchange
- Works in a 24/7 environment with a flexible schedule
- Collaborates effectively with team members, working under pressure to resolve network incidents and deliver continuous service
Job Requirements:
- A degree in a relevant field will be considered a plus
- Familiarity with networking concepts and protocols
- Fluent in English, in both verbal and written form
- Knowledge of VoIP and SMS technologies
- Capable of working in a 24/7 environment with a flexible schedule
- Experience with ticketing systems for incident tracking and management will be considered a plus
- Strong analytical and problem-solving skills to troubleshoot network issues and analyze traces
- Excellent documentation skills to maintain records of incidents and processes
- Effective communication for incident reporting, coordination with team members, and providing updates
- Willingness to take proactive steps to improve network performance and reliability
- Relevant certifications, such as Cisco CCNA or CCNP will be considered a plus
Benefits:
- Attractive remuneration package
- 21 days annual leave
- Everyday lunch
- Yearly bonuses based on the Company’s and employee performance
- Flexible working hours
- Modern office environment
- Continuous personal development and training opportunities
All CVs will be handled with the utmost confidentiality.