On behalf of our client, a specialized company for outsourced omnichannel customer support, experience, and complaint handling, we are looking for a Risk Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Prepares and submit Risk letters in response to chargebacks and pre-chargebacks, ensuring all necessary documentation and evidence are included to support the Risk process.
- Conducts daily pre-chargeback checks to identify and address potential chargeback risks before they escalate. Review and monitor transactions for any signs of suspicious activity.
- Maintains accurate and up-to-date records of chargebacks and risk refunds in both the CRM system and Excel files. Ensure that all information is properly documented and readily available for analysis and reporting.
- Monitors and track fraud ratios on an ongoing basis. Immediately alert the team if there is a significant spike or increase in fraudulent activities and collaborate to investigate and resolve the issue.
- Tracks and analyze key risk metrics and risk indicators (KRIs) to identify emerging threats. Provide early warning signals to mitigate potential risks to the business.
- Tracks and investigate chargeback and fraud-related incidents to determine their root causes. Work with internal teams to recommend and implement corrective actions and preventive measures in a timely manner.
- Stays updated on changes in industry regulations, chargeback policies, and best practices in risk management. Ensure that all chargeback and fraud prevention activities comply with relevant laws and regulations.
- Provides regular reports on chargeback trends, fraud activity, and risk metrics. Collaborate with cross-functional teams, such as fraud prevention, customer service, and finance, to develop effective chargeback prevention strategies.
- Proactively identify opportunities to improve chargeback management processes. Contribute to the development and implementation of best practices to reduce chargebacks and minimize financial losses.
Job Requirements:
- Proven experience in chargeback Risk management, fraud prevention, or risk management.
- Experience with chargeback management or risk management tools.
- Familiarity with the financial services, e-commerce, or payment processing industries.
- Understanding of regulatory requirements for chargebacks and fraud management.
- Strong knowledge of chargeback processes, including Risk letter preparation and resolution.
- Experience with CRM systems, Excel (advanced functions such as pivot tables, VLOOKUP), and data management.
- Excellent analytical skills with the ability to track, monitor, and interpret risk metrics and key indicators.
- Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Knowledge of fraud detection methods and chargeback prevention strategies.
- Excellent communication skills, with the ability to collaborate effectively with internal teams and external stakeholders.
- Ability to stay informed of regulatory changes and industry best practices.
Benefits:
- Attractive remuneration package according to qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Discretionary performance bonus and annual salary review.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
All CVs will be handled with the utmost confidentiality.
