On behalf of our client, a software solutions company, we are looking for a VIP Account Executive – German speaking to be based at their offices in Larnaca, Cyprus.
Main Duties and Responsibilities:
- Manages a portfolio of VIP users with the objective of retaining and increasing user values
- Establishes a 1-1 relationship with users, creating tailor made offers for personalized service
- Monitors and analyzes KPIs – identifying patterns and trends of the users
- Ensures the relevant KPIs are acceptable with valid reasons
- Evaluates market trends on existing offers ensuring we stay ahead of the game – leveraging experiences and bonuses to retain and grow your portfolio
- Manage users’ expectations and daily queries referring to our Products – Games, Payments, Offers, Rewards etc.
- Monitor and contacts potential customers to expand the VIP segment;
- Profiling of VIP users
- Coordinates with CRM team to ensure there are regular communications established that may include relevant offers
Job Requirements:
- Minimum 2 years in iGaming Customer Service or minimum 1 year in iGaming VIP Skills
- Fluent in German Language (written & spoken)
- Strong communication skills including: negotiating, mitigating and critical reasoning
- Analytical skills including ability to interpret data and prioritize action items
Benefits:
- Gym/Fitness monthly allowance
- Fruits and drinks in the office
- Medical Insurance
- Team building events and outings
- Discretionary annual performance bonus
All CVs will be handled with the utmost confidentiality.
