Customer Support Representative (Hebrew Speaking)

Customer Support Representative (Hebrew Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (Hebrew Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assists consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitates resolution for consumers issue and logs the information into the consumers account
  • Meets and exceeds our service quality goals, compliance regulations and productivity targets
  • Be responsible to follow the direction of management and provide feedback 

Main Requirements:

  • Native or proficient level of Hebrew
  • Excellent command of English both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem-solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver

Benefits:

  • Competitive monthly salary 
  • Paid training 
  • Performance Bonus 
  • Special discounts and offers in selected local restaurants, cafés, gyms and much more
  • Relocation package available if relocating from abroad 

All CVs will be handled with the utmost confidentiality. 

Customer Support Representative (German Speaking)

Customer Support Representative (German Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Support Representative (German Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities:

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assists consumers in setting up service repair for their appliances, check the availability of technicians and makes appointments for service calls
  • Facilitates resolution for consumers issue and logs the information into the consumers account
  • Meets and exceeds our service quality goals, compliance regulations and productivity targets
  • Be responsible to follow the direction of management and provide feedback 

Main Requirements

  • Native or proficient level of German
  • Excellent command of English both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem-solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver

Benefits:

  • Competitive monthly salary 
  • Paid training 
  • Performance Bonus 
  • Special discounts and offers in selected local restaurants, cafés, gyms and much more
  • Relocation package available if relocating from abroad 

All CVs will be handled with the utmost confidentiality. 

Store Cashier

Store Cashier

On behalf of our client, a leading retail company in the technology industry, we are looking for a Store Cashier to be based at their shops in Nicosia and Paphos.

Main Duties and Responsibilities

  • Handles transactions and procedures 
  • Informs customers about the company’s services
  • Promotes company’s services
  • Excellent customer service
  • Presents a fully equipped register area 
  • Participates in the development maintenance of the company’s competitive advantage 
  • Builds relationships with colleagues and associates 

Main Requirements

  • University degree will be considered an advantage
  • Minimum 1-2 years of experience in a similar position
  • Good knowledge of cash programs or applications (ERP)
  • Experience in transactions (credit card and debit loans etc.)
  • Computer skills 
  • Very good command of the English language
  • Mathematical thinking 
  • Organizational skills 
  • Flexibility and adaptability
  • Excellent communication skills
  • Attention to detail 

Benefits

  • A competitive remuneration package
  • 13th salary 
  • 21 days annual leave
  • Excellent working environment
  • Training opportunities 

All CVs will be handled with the utmost confidentiality.

Customer Service Consultant (Dutch Speaking)

Customer Service Consultant (Dutch Speaking)

On behalf of our Client, a multinational business process outsourcing provider, we are looking for a Customer Service Consultant (Dutch Speaking) to be based at their offices in Larnaca, Cyprus.

Main Duties and Responsibilities

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoots the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assists consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitates resolution for consumers issue and logs the information into the consumers account
  • Meets and exceeds our service quality goals, compliance regulations and productivity targets
  • Be responsible to follow the direction of management and provide feedback 

Main Requirements

  • Native or proficient level of Dutch 
  • Excellent command of English both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem-solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver

Benefits

  • Competitive monthly salary 
  • Paid training 
  • Performance bonus 
  • Special discounts and offers in selected local restaurants, cafés, gyms and much more
  • Relocation package available if relocating from abroad 

All CVs will be handled with the utmost confidentiality.

 

Sales Assistants (Full time & Part time)

Sales Assistants (Full time & Part time)

On behalf of our client, a leading retail company in the technology industry, we are looking for Sales Assistants (Full time & Part time) to be based at their shops in Nicosia, Limassol, Larnaca and Paphos.

Main Duties and Responsibilities

  • Responsible for arrangement, preparation and cleaning of the sales area
  • Communicates and cooperates with the other commercial and back office sections of the store
  • Customer service – Presentation and description of products and services
  • Sales of products and services based on department / store objectives
  • Telephone customer service for reservations, orders, shipments
  • Monitors the development for new products and services
  • Monitors the competition

Main Requirements

  • University degree in any relevant field will be considered an advantage
  • Experience in home appliances or culture (toys, books, stationery) or technology (mobile, gaming, IT)
  • Computer Skills 
  • Very good command of the English language
  • Ability to work under pressure
  • Flexibility and adaptability
  • Result oriented and negotiation skills 
  • Available to work on weekends and public holidays (rotation)

Benefits

  • A competitive remuneration package
  • 13th salary 
  • 21 days annual leave
  • Sales targets based bonus
  • 5 working days – 2 days off

All CVs will be handled with the utmost confidentiality.