On behalf of our client, a retail broker on a mission to deliver a streamlined trading experience, we are looking for a Back Office Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities:
- Assists in opening and closing client accounts, performing necessary checks and documentation.
- Handles account maintenance tasks, including updating client information, margin requirements, and leverage settings.
- Responsible for client deposits, withdrawals and transaction processing to be accurate and efficient.
- Maintains and updates electronic and physical records, ensuring compliance with regulatory requirements and internal policies. This includes verifying client information, and financial statements.
- Stays up-to-date with relevant regulations and industry best practices, ensuring compliance with local and international regulatory requirements, such as anti-money laundering (AML) and Know Your Customer (KYC) procedures.
- Collaborates with the Customer Support Team to address client inquiries and resolve issues related to account transactions, statements, and general account information.
- Provides exceptional customer service to maintain client satisfaction and loyalty.
- Assists in monitoring and mitigating operational risks by conducting periodic reviews, identifying irregularities, and implementing appropriate controls and procedures.
- Works closely with other teams, such as Dealing, Compliance, and Finance, to ensure seamless communication and coordination for efficient operations.
Job Requirements:
- 1-2 years of experience in a similar Back Office role within the Forex industry or financial services sector preferred.
- Solid understanding of Forex trading operations.
- Familiarity with financial regulations, such as AML and KYC requirements.
- Excellent verbal and written communication skills in English.
- Proficient in using relevant software including accounting software, and MS Office Suite.
- Strong analytical and problem-solving skills, with exceptional attention to detail.
- Excellent communication skills, both written and verbal, with the ability to collaborate effectively within a team.
- Ability to handle multiple tasks and prioritize work in a fast-paced environment.
- Strong ethical standards and commitment to maintaining confidentiality.
- Ability to work in shifts.
Benefits:
- Competitive remuneration package.
- Private Health Insurance.
- Educational Budget.
- Provident Fund.
- Monthly Social Events.
- Everyday Lunch.
- Refer a friend bonus.
All CVs will be handled with the utmost confidentiality.
