On behalf of our Client, a leading maritime satellite communications and technologies provider, we are looking for a Customer Service Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Receives and records service inquiries in the company’s electronic systems.
- Communicates with several suppliers and subcontractors to obtain the best offer.
- Provides quotations to customers for applicable charges according to their requirements.
- Assists in maintaining price lists and discount matrixes from suppliers and each customer.
- Assists in evaluating suppliers on a regular basis based on the volume of services requested and maintaining a list of approved or preferred suppliers.
- Maintains a list of approved or preferred suppliers.
- Assigns service jobs to the technical team.
- Maintains close contact with the technical team for support advice for navigation and communication equipment.
- Ensures close contact with logistics to ensure the availability of requested spares or equipment.
- Communicates with Logistics and ensures that all required information is shared appropriately (quantity of spares inquired, customer contact details, etc.), and Logistics will follow up with the customer to deliver the order.
- When applicable, communicate with logistics to deliver the necessary parts or equipment requested by technicians.
- Ensures that all completed services and delivered orders have been invoiced in collaboration with the Accounts Department.
- Maintains good knowledge of the company’s electronic systems and databases.
- Maintains in-depth knowledge of the company’s products and services.
- Maintains good communication and cooperation with other departments.
- Participate in the on-call rotation schedule to handle, when necessary, after-office urgent requests from customers. (Shift weekly patterns between team members.).
- Handles after-office tasks when required.
Job Requirements
- A degree in management, shipping, or adequate experience in a similar position.
- Excellent knowledge of the English language.
- Good communication skills (written and oral).
- Good knowledge of MS Office.
- Computer literacy.
- Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
- The ability to work under pressure and to meet tight deadlines.
- Excellent problem-solving skills.
- Good organizational and time management skills.
- Customer service orientation.
Benefits
- A competitive remuneration package
- 13th salary
- Medical insurance scheme
- Continuous professional development and training opportunities
All CVs will be handled with the utmost confidentiality.
