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Network Support Officer

On behalf of our Client, a leading maritime satellite communications and technologies provider, we are looking for a Network Support Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

  • Researches and identifies solutions when software and hardware issues occur.
  • Diagnoses and troubleshoots technical issues, including account setup and network configuration relating to Tototheo products.
  • Asks customers targeted questions to quickly understand the root of the problem.
  • Tracks issues through to resolution, within agreed time limits.
  • Guides the end user through a series of actions, either via phone or email, until they’ve solved a technical issue.
  • Properly escalates unresolved issues to the system engineer.
  • Provides prompt and accurate feedback to the customer.
  • Refers to internal databases or external resources to provide accurate tech solutions.
  • Prioritizes and manages several open issues at one time.
  • Follows up with clients to ensure proper functionality of services and solutions provided.
  • Maintains and develops a solid professional relationship with existing and new clients.
  • 24/7/365 shift work to provide technical support upon request from the customer at any time (shift patterns between colleagues will take place).

Job Requirements

  • A Degree in Computer Science, Computer Network Administration, Information Systems Management, or adequate experience in a similar position.
  • Networking and knowledge of services and protocols such as DNS, HTTP, SMTP, STP, SNMP, and DHCP.
  • Some exposure to Linux (Debian).
  • Working experience with security appliances, primarily FortiNet devices.
  • Base understanding of cybersecurity concepts.
  • Knowledge of setting up wireless networks and access points.
  • Experience with monitoring solutions and procedures.
  • Excellent knowledge of the English language.
  • Good communication skills (written and oral).
  • Excellent problem-solving skills.
  • Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
  • The ability to work under pressure and to meet tight deadlines.


  • A competitive remuneration package
  • 13th salary
  • Medical insurance scheme 
  • Continuous professional development and training opportunities

All CVs will be handled with the utmost confidentiality.