On behalf of our Client, a leading maritime satellite communications and technologies provider, we are looking for a Network Support Officer to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Researches and identifies solutions when software and hardware issues occur.
- Diagnoses and troubleshoots technical issues, including account setup and network configuration relating to Tototheo products.
- Asks customers targeted questions to quickly understand the root of the problem.
- Tracks issues through to resolution, within agreed time limits.
- Guides the end user through a series of actions, either via phone or email, until they’ve solved a technical issue.
- Properly escalates unresolved issues to the system engineer.
- Provides prompt and accurate feedback to the customer.
- Refers to internal databases or external resources to provide accurate tech solutions.
- Prioritizes and manages several open issues at one time.
- Follows up with clients to ensure proper functionality of services and solutions provided.
- Maintains and develops a solid professional relationship with existing and new clients.
- 24/7/365 shift work to provide technical support upon request from the customer at any time (shift patterns between colleagues will take place).
Job Requirements
- A Degree in Computer Science, Computer Network Administration, Information Systems Management, or adequate experience in a similar position.
- Networking and knowledge of services and protocols such as DNS, HTTP, SMTP, STP, SNMP, and DHCP.
- Some exposure to Linux (Debian).
- Working experience with security appliances, primarily FortiNet devices.
- Base understanding of cybersecurity concepts.
- Knowledge of setting up wireless networks and access points.
- Experience with monitoring solutions and procedures.
- Excellent knowledge of the English language.
- Good communication skills (written and oral).
- Excellent problem-solving skills.
- Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
- The ability to work under pressure and to meet tight deadlines.
Benefits
- A competitive remuneration package
- 13th salary
- Medical insurance scheme
- Continuous professional development and training opportunities
All CVs will be handled with the utmost confidentiality.
