Support Officer

Support Officer

On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Limassol or Nicosia, Cyprus.

Main Duties and Responsibilities

• Responsible of dealing directly with clients’ queries over chat system, emails depending on how the query was initiated and to reply to the client within 24 hours
• Resolves misunderstandings and handles “difficult” client in a polite and professional manner
• Directs unresolved issues to designated people or departments, communicates and coordinates with them and responds to clients’ requests accordingly
• Promotes the products and services offered by the company to the clients by means of chat system and e-mail
• Provides feedback on the development of the products and services offered by the company according to the interaction with clients
• Keeps up to date with promotions and products offered by the company
• Maintains confidentiality and professionalism in all instances
• Completes service-related tasks as requested by the manager
• Reviews clients’ documents in the KYC system and reply to client emails related to account verification
• Requests relevant documents from clients in case they are not provided
• Follows and keeps up to date with new internal procedures
• Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service

Job Requirements

• Experience in customer care or any other relevant field
• Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
• Strong English communication skills, both written and verbal are a must
• Strong customer care, communication and interpersonal skills
• Excellent client handling and organizational skills
• Business Acumen
• Teamwork and problem-solving skills
• Hard working and able to cope under pressure
• Excellent computer literacy
• Willingness to do morning, afternoon, and night shifts on a weekly basis
• Valid work permit required

Benefits

• Attractive remuneration package
• Quarterly bonuses based on personal performance
• Corporate fund 
• Discretionary yearly bonus based on the company’s performance 
• Discount benefit card scheme 
• Training opportunities for growth and expansion of knowledge
• Paid 25 days holidays per year

All CVs will be handled with the utmost confidentiality.