Support Officer

On behalf of our client, a leading forex company, we are looking for a Support Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

Responsible of dealing directly with clients’ queries over chat system, emails depending on how the query was initiated and to reply to the client within 24 hours
Resolves misunderstandings and handles “difficult” client in a polite and professional manner
Directs unresolved issues to designated people or departments, communicates and coordinates with them and responds to clients’ requests accordingly
Promotes the products and services offered by the company to the clients by means of chat system and e-mail
Provides feedback on the development of the products and services offered by the company according to the interaction with clients
Keeps up to date with promotions and products offered by the company
Maintains confidentiality and professionalism in all instances
Completes service-related tasks as requested by the manager
Reviews clients’ documents in the KYC system and replying to client emails related to account verification
Requests relevant documents from clients in case they are not provided
Follows and keeps up to date with new internal procedures
Always acts at the best interest of the company and cooperates within the team and with other departments to provide a high standard of customer service

Job Requirements

Experience in customer care or any other relevant field
Knowledge of Arabic,Spanish,Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
Strong English communication skills, both written and verbal are a must
Strong customer care, communicational and interpersonal skills
Excellent client handling and organizational skills
Business Acumen
Teamwork and problem-solving skills
Hard working and able to cope under pressure
Excellent computer literacy
Willingness to do morning, afternoon and night shifts on a weekly basis
Valid work permit required